Government of the Northwest Territories
Location
Yellowknife, NT | Canada
Job description
The Department of Education, Culture and Employment (ECE) provides the residents of the Northwest Territories with access to quality programs, services and support to assist them in making informed and productive choices for themselves and their families with regard to education, training, careers, employment and labour, child development, languages, culture and heritage.
As the Itinerant Client Navigator you will serve clients using an Integrated Service Delivery approach to deliver Income Security Programs, specifically: Income Assistance for Adults, Income Assistance for Seniors and Persons with Disabilities and the Senior Home Heating Subsidy programs. This includes determining eligibility, providing information, advising, assisting, and liaising with clients, communities and stakeholders regarding the suite of programs offered and conducting preliminary assessments regarding allegations of program abuse by recipients. You will play a vital role in making necessary referrals to assist residents in meeting their socio-economic needs while maintaining their health and dignity, and to ensure that clients receive effective and efficient services.
In this role you will work with autonomy and independence to adjudicate eligibility and establish eligibility using problem-solving techniques, judgment, precedence, legislation, policy, guidelines, and established procedures. You will work with clients who are experiencing difficult life circumstances, and will occasionally be required to defuse emotional situations in a calm, professional manner. In many cases, you may be the only employee in the community and as such the opportunities for debriefing client situations with other staff are limited.
To be successful in this role you will typically need a Diploma in a Social Science field and a minimum of one (1) year of relevant experience. Additionally you must be able to successfully complete the Income Security Statutory Training and CMAS Training within an established timeframe (1-3 months).
Inquiries Only:
Department of Finance
Government of the Northwest Territories
YELLOWKNIFE CENTRE 5TH FLOOR
BOX 1320 YELLOWKNIFE NT X1A 2L9
Tel (867) 767-9154 Extension 14106
Fax (867) 873-0445
[email protected]
Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.
Job tags
Salary
