EMCO Corporation
Location
Woodstock, ON | Canada
Job description
Are you a customer service expert that thrives working in a fast-paced environment?
Do you have a passion for learning and personal development?
EMCO is one of Canada’s largest Commercial/Residential Plumbing and Hydronic Wholesale distributors. We are a young team with our core values focused on impeccable customer service, generating profitable venture opportunities, and offering the ability to work autonomously.
At EMCO Corporation, our widespread success comes from an uncompromising commitment to our people. If you want to join an innovative, nationally recognized, and growing wholesale distribution company – then come explore a career with us!
We are currently hiring a full-time Counter Salesperson at our EMCO Plumbing location in Woodstock, Ontario.
A Typical Day at EMCO:
As a Counter Salesperson, you will provide sales support to walk-in customers who come to our Profit Centre counter and showroom. You will provide the highest level of customer service by maintaining and stocking our counter sales area. In addition, you will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. Support will also be provided to the Inside Sales and Outside Sales functions. Additional duties will include:
· Fast-paced counter service and sales consultations interacting directly with the customer, phone orders, quotations in a plumbing wholesale environment
· Research product for customers and provide recommendations on our assortment of product
· Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter
· Enter, pick, and pack sales orders generated at the counter
· Maintain and clean the counter area including any merchandising displays
· Follow up on backorders with vendors and provide customers accurate delivery dates
· Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
· Navigate and find a solution for customer inquiries
- College and/or University degree
· Positive attitude and results oriented mindset
- 2+ years in a faced paced customer service environment
· Desire to continuously learn and grow
· Excellent customer service and organizational skills
· Possess a strong work ethic and a high standard of integrity
· Ability to work well independently and in a team setting
· Excellent communication skills with the ability to build and maintain strong working relationships with customers, vendors, and teammates
· Proficient in Microsoft Office software
You will need to be a self-starter, with an optimistic attitude. Enjoy working in team environments and have a similar desire for success. Our Core Values of Generous Listening, Fairness and Caring, Trust and Respect, Straight Talk, combined with our fun culture have given us strong growth and increased profits year over year. We want someone keen on joining and helping grow such an environment.
EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications
, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.
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