Program Service Representative
Location
Toronto, ON | Canada
Job description
What we do every day to be our very best
Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.
Who we need The
Client Service Representative will be responsible for servicing an in-force block of business as well as participating in the acquisition of new business. Under the guidance of Client Experience Managers, the Client Service Representative will be required to communicate primarily with external plan administrators and internal stakeholders
You will also be responsible for participating in project-related activities to support both client and internal team goals. Reporting to the Client Experience Managers, you will work closely with the Client Experience Managers and the service delivery teams. You will be also responsible for ensuring timely and accurate responses to all aspects of the client and/or intermediary needs. The ideal candidate is multi-faceted and thrives in a dynamic business environment
What you will do
- Coordinate and support the association and affinity administrative functions, including direct correspondence with internal and external stakeholders;
- Process and monitor eligibility, enrolment, and client inquiries according to quality and turnaround time standards;
- Actively seek to find solutions to client and intermediary issues such as member eligibility, claim inquiries, and plan financials;
- Gather, manipulate, and present critical data such as premiums, claims, and demographic files to assist other business units with the guidance of Program Managers;
- Correspond with other areas outside Client Experience & Service Delivery – Claims, Medical Underwriting, Administration, Marketing – as required to ensure satisfactory client service;
- Prepare, review, and assist client service teams in presentation of client materials, revisions for plan design changes, and implementation of new plan design changes;
- Build strong working relationships with other business and operational areas of the company;
- Coordinate with internal and external third parties to communicate member service resolutions.
What you will bring
The education and the experience. Post-secondary education and a minimum of 2 years relevant insurance experience
The knowledge. Basic understanding or insurance financials, distribution systems, and business management. Sound knowledge of Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook. Strong understanding of insurance – group and individual – benefits and products
The skills. Excellent customer service and communication skills. Ability to build strong working relationships. Strong project management skills
The drive. High sense of accountability and autonomy. Comfortable in technology systems, ability to adapt and learn quickly, and also comfortable interacting on client calls including clear and concise documentation of notes and action items
Why join?
When you’re a part of Securian Canada, you’re a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture – so that together, we can discover the art of possible
At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose
You’ll also be part of a team that’s committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be – both in, and outside, work
Securian Canada offers a competitive total rewards program with a variety of perks and benefits, including:
- Flexible work arrangements with monthly financial allocations to support your work-life balance;
- Generous starting paid vacation time, plus additional vacation days for every year of service;
- Paid volunteer day so you can dedicate time to a cause you are passionate about;
- Paid personal and wellness days to support your total wellbeing;
- Educational assistance of up to $3,500 a year (with approval from your manager);
- Flexible health and wellness account (in addition to comprehensive drug and dental coverage)
to help pay for a wide range of wellbeing services that are meaningful to you; - Up to 14% of combined contributions to the RRSP matching program;
- Family-friendly maternity/parental leave and,
- Many, more benefits, perks and programs.
If you have at least 70% of the qualifications we're looking for, want to work in a fast-growing, leading and progressive company, and feel driven to help Canadians and their families build secure futures – we want to hear from you!
Take the first step in building your future with Securian Canada. Apply now
Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. As such, upon request, Securian Canada will work with applicants that require reasonable accommodations during the recruitment process. Please contact [email protected] for accommodation requests. All information shared during any accommodation request process will be stored and used only in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies. About Securian Canada
Who we are – and who we’re here for We’re here for all Canadians and their families – however they define family. Our practical, life-ready insurance and protection solutions are designed to help provide financial security, so that Canadians can spend more time making every moment count
For more than 65 years, we’ve been giving Canadians the confidence to face life’s uncertainties. With offices in Toronto, Montreal, Burnaby, Waterloo and Winnipeg, Securian Canada brings together strong local roots and expertise, a North American footprint, and a global perspective – all while innovating at the speed the markets we serve expect
Together with our U.S. parent company, Securian Financial, we are a leading insurance provider in the Canadian Financial Institution and Association & Affinity markets. We offer insurance solutions built with genuine care – providing specialized experiences to those we serve
What we do every day to be our very best Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work
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