Location
Surrey, BC | Canada
Job description
Branch Manager III
431265BR
Job Category - Primary
Retail Banking - Management
Work Location
2411 160th Street, Unit 40
Employment Type
Regular
City
Surrey
Time Type
Full Time
Province/State
British Columbia
Hours
37.5
Workplace Model
Onsite
Pay Details
We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.
Department Overview
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.
We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.
Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.
Job Details
Do you enjoy supervising a large team of dynamic professionals to ensure smooth branch operations? Are you a local market leader who can mentor the team to deliver extraordinary customer experience in a fast-paced work environment? If so, this could be the career opportunity for you. We're seeking a visionary to build, mentor and advise the team towards achieving professional and personal development objectives.
As a Branch Manager III, you will:
- Support TD's strategic priorities by coaching managers on advice-giving strategies on banking solutions
- Act as the leader in administering change management, performance management, and the talent pipeline for the development of the team
- Improve customer experience by understanding their financial needs and providing appropriate solutions
- Ensure employee scheduling is in place to handle customer demands
- Coach the team on handling customer issues consistent with applicable guidelines and escalating non-standard activities, as necessary
- Lead the overall success of your branch by providing leadership in public events and building effective relationship with new and current customers
- Manage highly complex branch duties related to mutual funds, real estate secured credit, and other compliance-related issues
- Communicate national, regional and district level strategies with the team to ensure branch strategies are in line with TD
- Supervise the execution of an annual business plan to deliver results aligned with business strategies
- Develop and execute process enhancements within budget for enhancing customer experience
- Develop meaningful relationships with customers to deliver One TD solutions
- Manage employee risk by ensuring the team follow all human resources guidelines and reporting discrepancies to the appropriate partners
- Provide leadership and guidance to a high performing team through developing and handling talent and growing team expertise in alignment with business objectives
- Help build an informative and positive work environment by sharing skills and knowledge, promoting open dialogue and motivating the team to achieve common goals and objectives
Job Requirements
- Undergraduate degree with over 7 years of relevant experience including people management
- Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
- Advanced knowledge of investing and credit processes, policies, programs and systems to identify, track and resolve gaps effectively
- Proficiency in software tools including MS Office, and internet application
- Strong communication skills to liaise with customers, employee and cross functional teams
- A positive influencer and dynamic decision maker who can keep the team together and foster its ability to work together as a whole while exercising discretion in confidential matters
- A visionary leader with strong communication, planning and team management skills and demonstrated experience of effective coaching and mentorship, positive and enthusiastic attitude, and effective people management skills
Company Overview
Our Values At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture
Making Your Well-being a Priority A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best
Our Total Rewards Package Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs
How We Work At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they’ll always have access to the TD community and experience our culture of care
Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you
Inclusiveness
Our Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.
Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
How We're Helping Make an Impact in Communities TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.
We look forward to hearing from you!
Job Family
Retail Sales & Service
Job Category(s)
Retail Banking - Management
Business Line
TD Canada Trust
Careers Web Site Cities
Canada-British Columbia-Surrey
Country
Canada
**Province/State (Primary)
British Columbia
City (Primary)
Surrey
Job Expires
22-Feb-2024
Job tags
Salary
