My Insurance Recruiter Inc
Location
Markham, ON | Canada
Job description
Support claims customer demand through a call-center environment
Investigate and negotiate property claims in accordance with Company claim procedures and guidelines.
Responsible for confirming coverage and compiling FNOL information for incoming claims.
Responsible for data accuracy and the issuance of payments to vendors, insureds and experts.
Review and compile facts, policy, and technical reports, analyze Xactware estimates, value of claim and negotiate/settle claim accordingly.
Effectively advise and counsel customers on claim status, provide prompt and exemplary customer service and while keeping related parties informed of the claims status.
Responsible to ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss and reservation of rights letters etc...
Responsible for recognizing questionable claims, subrogation and risk opportunities.
Also responsible for reviewing case law to determine liability.
Meets Property team performance expectations that are set individually and contributes to team success.
Adheres to and supports policies surrounding attendance
What you’ll bring
1 - 2 years claims insurance experience or insurance call center or customer service experience in any industry
Ability to work in a fast-paced environment to support customer demand
Strong customer service background
Excellent computer skills and organizational skills
Excellent oral and written communication skills.
Bilingualism in English and French (is not a must but a big asset)
Knowledge of Cantonese, Mandarin, Korean & Punjabi (not a requirement but a big asset)
Licenses for claims adjusting in any provinces (not a requirement but a big asset)
Must be able to work rotating shifts during the hours of 7:00 AM to 8:00 PM Monday to Friday, and have flexibility to work some Saturdays only if needed.
Job tags
Salary
