Customer Logistics Manager

Location

Vaudreuil Dorion, QC | Canada

Job description

Responsibilities:
1. Key Elements

• Develop and manage KPI's that speak to the following:
• Service
• Missed opportunity
• Growth
• Profitability
• Implement operational process improvements
• Execute and provide updates on key projects and objectives
• Second point of escalation for customers, carriers and staff
• Lead the following initiates: hiring, staff recognition, annual reviews, addressing disciplinary issues up to and including terminations
• Organize and take part in professional development opportunities
• Ensure supervisory staff are educating, training, and managing front- line
• operational staff

• Build carrier base and pipeline in relation to business needs and opportunities
• Analysis carrier needs and develop system that allows logistic team to capitalize on such knowledge
• Diversify with other Modes

• Conduct performance appraisals and review pay adjustments. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed.
• Manage and delegate tasks based on roles, responsibilities and workload
• Develop and train staff so that day to day logistics are executed as per SOP (service, compliance, administration, etc)
• Supervisory responsibilities include, but are not limited to recommending hiring, coaching, skills development, recognition and rewards, staff productivity and performance management.
• Responsible for scheduling vacations and time off per policy with the least amount of disruption to the department to meet customer needs.
• Initiates positive methods of driving team-mate excellence through follow up, providing consistent and fair feedback on performance. Takes action through coaching and counselling to correct behaviors.
• Communicate and involve staff in results of business analysis and opportunities for improvement as well as opportunities for growth
• Align staff objectives with Company objectives. Utilize management/communication tools such as job profiles and performance evaluations.

• Support Company Culture and XTL's Core Principles - LEAD WITH GRACE
  • Leadership
  • Empowerment
  • Appreciation
  • Diversity
  • Work Ethic
  • Integrity
  • Trust
  • Honesty
  • Growth
  • Respect
  • Agility
  • Creativity
  • Excellence

• Minimum of 4 years transportation / logistics experience.
• Minimum of 2 years supervisory experience.
• Demonstrated leadership experience with teams.
• Strong interpersonal skills including leadership, conflict resolution and team building abilities.
• Dedicated to continuous improvement.
• Proven analytical and problem solving skills. Ability to quickly understand and identify issues and propose solutions.
• Proven ability to effectively prioritize work flow to ensure deadlines are met in a fast-paced environment.
• Takes initiative, is proactive in their work, and results-oriented.
• Ability to manage and adapt to change.
• Bilingual – French / English – additional language skills very beneficial.

Benefits:

• 100% company paid benefit premiums after 3 months of employments
• RRSP match program after 3 months of employment
• Competitive Salary 
• Open Door policy

XTL is an equal opportunity employer that embraces diversity in the workplace and equivalently considers applications from qualified women, men, visible minorities, aboriginal people and persons with disabilities. We welcome applications from all interested individuals

We invite all interested persons to apply but only candidates selected for an interview will be contacted.

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