Fire Operations & Training Manager

Location

Newfoundland & Labrador | Canada

Job description

Are you a self-starter always thinking of better ways to do things? Are you looking to be part of a dynamic team focused on providing top-quality services to customers? If yes, please keep reading! As a member of Serco’s dynamic team, your expertise and collaborative skills will make a positive impact towards our military defense and safety of our soldiers.

As the Royal Canadian Air Forces’ prime service provider at 5 Wing Goose Bay, Labrador, our team delivers comprehensive air operations, emergency services, logistics and engineering expertise to the Department of National Defence. We work on behalf of DND’s “no fail” mission at Goose Bay: supporting NORAD operations for the projection of air power on the north and northeast coasts of Canada, while supporting military training for the Canadian Armed Forces, Allies and NORAD. 5 Wing Goose Bay provides effective training facilities, adaptable infrastructures, and a unique, austere, and challenging training location. Currently, Serco Canada has over 1,200 employees across four provinces, including a strong and growing Indigenous workforce.

You will be part of a team that works closely with the military customer and other Serco teams to deliver quality and efficient services to DND. The Serco team has been recognized as one of Atlantic Canada’s Top Employers for 4 years in a row and received the prestigious Atlantic Canadian Aerospace and Defence Association. Industry Excellence Recognition Award for Gender and Diversity Excellence.

Primary Duties and Responsibilities:

• When required, assume all duties of the ESM in an acting capacity.
• Provide management of emergency response activities to life and property threatening incidents.
• Assists in conducting fire loss limiting engineering project reviews.
• Conduct preliminary fire investigations.
• Implement and manage a progressive fire department training syllabus IAW statement of work and other applicable documents.
• Plan and implement training exercises involving Serco, DND and outside agencies.
• Assist in C level budget management.
• Manage and/or conduct all TMA entries pertaining to Fire Operations.
• Management of the inspection, testing and maintenance of fire service vehicles and equipment.
• Management of platoon, fire prevention, and fire engineering projects.
• Supervision and management of the inspection and testing of Fire Alarm Detection Systems.
• Authority in line with financial approval framework, including budgeting, KPI reporting and input into annual operating and capital budgets.
• Direct subordinate supervisors and employees in performance of section tasks and responsibilities.
• Ensure all deliverables and other reports are completed accurately and on time.
• Selection, performance evaluation and overall management and motivation of subordinate staff in accordance with human resources policies/employment legislation and in support of Serco’s Values.
• Ensure that standards for the accomplishment of short-term priorities are clearly articulated and that resources are made available to achieve the standard.
• Track the success of major initiatives and make mid-course corrections.
• Communicate key business objectives and results to Supervisors and front-line staff.
• Visibly demonstrate Serco Values and work practices and ensure that all staff across the organization is practicing these Values daily.
• Maintain strong working relationships with key external stakeholders.
• Accountable for delivering optimal site results within appropriate performance metrics including quality, quantity, timeliness, productivity, customer satisfaction, and financial performance.
• Accountable for developing, implementing, and managing to business plan and delivering the agreed outcomes.
• Accountable for selecting, developing, and managing a high performance team of employees to achieve expected outcomes. This includes delegating appropriate deliverables to subordinate staff and direct reports and holding them accountable for delivery with formal and informal performance reviews and management tools. This includes assignment of overtime where necessary.
• Accountable for key supplier relationships, collaboration with corporate groups and other external stakeholders.
• Accountable for ensuring that Serco’s interests are represented in joint partnerships or ventures.
• Responsible for performance management of subordinate supervisors and employees, including authority to hire, initiate corrective action upon, terminate subordinate staff in line with HR approval model.

When required, perform the duties of TA Project Manager. Duties include but not limited to:

• Responsible for the entire project as a whole, ensure project stays on track meeting budget, timelines, labour, and materials projections
• Act as main point of contact for all customer and Serco inquiries
• Responsible to work with other Serco staff/management/PCC in order to coordinate the work between departments to complete project’s overall goal, includes the scheduling of staff and equipment
• Proactively and frequently communicate with customer and applicable Serco departments re project status/any variation in originally projected scope/timeline/budget as well as how customer mandated changes impact original deliverable
• Ensure all work orders associated with project are accurate and closed in a timely manner to allow for efficient billing and payment.
• Other related duties relevant to this position as may be required.

Qualifications:

• Physically and medically fit.
• Ability to work under extreme mental and physical stress.
• Qualified Fire Officer III IAW NFPA 1021 and 1033 with three years’ experience as a Fire Officer on an Operational Platoon.
• Comprehensive knowledge of strategy, tactics and principles of firefighting.
• Possesses Class 3 Driver’s License. 9 airbrake endorsement.
• Possession of or the ability to obtain and maintain a Ramp Defensive Driving Course (DND/RDDC) certification to operate vehicles on the airfield is required.
• Ability to obtain and maintain Secret Level II security clearance is required.
• Strong performance management experience.
• Excellent computer skills in MS Office suite.
• MS Project experiences a benefit.
• Excellent communication and interpersonal skills.
• Comprehensive understanding of concepts and principles within own discipline and knowledge of others.
• Thorough understanding of the operational aspects of the Goose Bay program - technical, business, and financial.
• Ability to evaluate risk and related mitigation strategies.
• Ability to successfully pass a pre-employment drug and alcohol screening test.
• Contractual understanding of commercial and labour agreements.
• Communicates effectively – able to articulate ideas in a clear and persuasive manner.
• Initiative – the ability to think and act ahead, takes a proactive approach in anticipating problems and driving opportunities.
• Manages people effectively – follows through with performance management including objective setting, regular feedback and review.
• Strong project management skills with the ability to work on and track multiple projects simultaneously.

Hourly Rate: $59,61 Hours per week: 37.5

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: . If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice .

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected] .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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