Front desk agent

Location

Montréal, QC | Canada

Job description

Workplace: 1440 Drummond St, Montreal, Quebec H3G 1V9

Status : Full-time

Salary : $25.37 per hour

The Mount Stephen is a Montreal boutique hotel located in the heart of downtown, in the Golden Square Mile district. This luxurious hotel accommodates up to 400 people; in 85 rooms and 5 prestigious suites. Whether you join the team to work for room service, concierge service, or others, the Mount Stephen hotel team will be happy to welcome you.

Reporting to the front desk supervisors, the Receptionist takes room reservations, greets clients upon arrival and during their stay provides information about the establishment and its services as well as tourist attractions, and receives payments from clients.

Job Description:

• Take reservations
• Coordinate arrivals and departures of clients
• Promote hotel products and services
• Collect payments for services rendered
• Answer various questions about establishment services, tourist attractions, and different regional activities
• Coordinate group arrivals and departures
• Direct incoming calls
• Handle customer complaints
• Perform any other customer service-related task

Skills and qualifications:

• Able to work in a team
• Able to work under pressure
• Availability to work on varying schedules
• Resourceful
• Knowledgeable about tourist attractions and the city in general
• Able to demonstrate customer orientation
• Able to identify customer needs
• College degree in hospitality, an asset
• 1 to 2 years of experience in a similar position
• Advanced knowledge of hotel software applications such as Hotelo
• Teamwork skills

Languages: Bilingualism (French and English) spoken and written is required for this position as we serve an international clientele.

Who we are:

Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: . 

Why join the team:

In addition to competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance, and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join. A bonus is also provided via our referral program and more. Social life is at the heart of the company, especially after the pandemic; each hotel has a social calendar. The Tidan Human Resources team is always there to listen to you and support you on your journey through the company. We believe in teamwork and are committed to creating a high-performing team through training or strengthening team relationships. We admire our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector; there is a place for you.

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