Assistant Vice President, Delivery Leader
Location
Halifax, NS | Canada
Job description
Assistant Vice President, Delivery Leader - CAP037158
With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We are harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we are calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting applications for the role of Assistant Vice President, Delivery Leader
In this role, we are seeking a talented and motivated individual who can excel in a high-growth environment.
Responsibilities
- Ensure revenue growth in existing Genpact clients for the Vertical
- Work with support functions and various teams to ensure smooth delivery of RPA engagements
- Error free delivery to customers within constraints of budgets and schedules. Meeting revenue and AOI targets.
- Manage delivering of engagements for the Vertical to the satisfaction of customers and NPS/CSAT ratings
- Maintain a level of capability readiness in order to be prepared to successfully support the delivery of customer engagements (skilled, trained, and available workforce, delivery infrastructure, partner relations, tools & methods, technical solutions, and delivery structure)
- Forecast, Recruit and hire employees globally for the Vertical and manage bench within the budgets - right number, level, skill, and location mix to deliver on practice metrics
- Ensure employee satisfaction and manage employee retention, career growth, skill growth and motivation
- Work with industry, market, and delivery teams to optimize and align RPA capabilities with the broader teams and ensure value enhancement
- Drive solutioning, development & deployment of the RPA program for specific verticals
- Transformation of business operations & delivery of complex processes to reduce cost, drive efficiency and improve quality
- Work closely with the stakeholders and operating teams to ensure greater customer satisfaction
- Own end to end delivery and implementation for customers
- Manage a diverse team of developers and project managers
- Drive project salvage and firs time right delivery
Qualifications Minimum qualifications • Bachelors or Master’s degree in Computer Science or related field
Preferred qualifications
· Good oral/written communication skills, analytical and problem-solving skills
Job tags
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