Leclerc Ltd,
Location
Saint Augustin de Desmaures, QC | Canada
Job description
Leclerc is a family business with 117 years of experience, tradition and know-how passed down from people with heart. Thanks to our 1,900 employees in nine plants in Canada and the United States, we are constantly innovating to exceed the expectations of both small and large appetites.
Working at Leclerc means...
Working in a family business
Evolving in a clean, temperate environment with the latest technology
Starting a new job with paid and adapted training
Benefit from a complete benefits program (drug and dental insurance, 1 week of sick leave [conditions apply], telemedicine, group RRSP with employer participation and more)
Save on our delicious products and discover exclusive novelties
Take advantage of job security and opportunities for advancement within the company
Integrate a rich company culture (Christmas, birthday and maternity gifts, use of the Poka platform and more)
Under the supervision of the IT Service Center Director, the IT Operations Technician is responsible for providing efficient and courteous IT operational support to users.
RESPONSIBILITIES
Help our users perform;
Follow up on tickets escalated to the system;
Handle urgent requests received over the phone or escalated;
Work in collaboration with internal infrastructure, development and production teams, as well as with the various external partners who provide IT support services to the group;
Actively participate in internal and user projects;
Provide users with efficient working tools;
Maintain sufficient computer equipment and supplies;
Install, receive, ship and move equipment as required;
Ensure effective backup of equipment identified as critical;
Plan preventive maintenance for certain equipment;
Follow up on repairs;
Maintain computer depots in good condition;
Maintain technical documentation of equipment and software, as well as technical procedures and methods;
Rigorously maintain our environment;
Be available for interventions at the Group's various sites.
SKILLS AND ABILITIES REQUIRED
Completion of a DEP or AEC in computer support;
2 to 3 years of relevant experience;
Previous experience working with a ticket tracking system;
A+ certification desirable;
Proficiency in Windows & O365 environments;
Demonstrated ability to configure and diagnose workstations;
Knowledge of computer components, printers, etc. ;
Knowledge of Microsoft network environments;
Knowledge of telephony desirable;
Knowledge of Apple iPad / iPhone products desirable;
Manufacturing experience desirable;
Demonstrated interest in customer service and teamwork;
Demonstrated ability to solve problems quickly;
Good learning skills;
Experience working in a decentralized environment (multiple sites).
Biscuits Leclerc is committed to recruiting and hiring the best candidates for all roles and is committed to integration and equal opportunity. Upon request, Biscuits Leclerc will provide suitable accommodations during the recruitment and hiring process to candidates with accessibility needs due to disability to ensure that the standards outlined in Accessibility for Ontarians with Disabilities Act (AODA) are upheld. If you require an accommodation during the application or interview process, please contact the HR responsible at 613-933-1710 ext: 3600
Job tags
Salary
