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Location

Victoria, BC | Canada

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Job description

Our client, Nestlé Nespresso S.A., is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring part-time Coffee Specialists for our boutique located at Mayfair Mall in Victoria! You will act as an ambassador of the Nespresso brand in our boutique and be the main and privileged contact point with the customer with whom he/she is in direct contact. This position involves retail mall hours and training will be provided. **Must be available to work Saturdays and Sundays.

Advantages
- Competitive wage
- Quarterly bonus program
- Free machine and $40 monthly store credit
- Access to reduced rate for benefits program: Randstad Advantage
- Store discount
- Supportive and positive team work environment

Responsibilities
Sales and Customer Service

- Achieve personal and common sales and service level targets;
- Welcome the Boutique clientele and identify their needs;
- Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented);
- Work in shifts and fulfill ones role and expectations. Support special events;

- Contribute to the management of inventories, stocks and cash;
- Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager or team leader;
- Advise both prospects and Club members on Nespresso products and Services;
- Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase;
- Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products;
- Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines ,accessories);
- Actively manage the database on a daily basis and permanently update customer records;
- Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service; - - -- Check payments in accordance with the defined procedure;
- Cash checks (if used in the country), enter payments made by credit cards;
- Check the correspondence of sums received with the orders and send all to the accounting department;

Qualifications
- Knowledge of coffee would be a great asset;
- Customer & Service Oriented;
- Demonstration and Presentation Skills;
- Punctuality and discipline;
- Excellent Presentation, Communication & Interpersonal Skills;
- Self driven and entrepreneurial;
- Hands on and pragmatic;
- Strong Team player;
- Pleasing personality as an ambassador of Nespresso (Premium positioning);
- Proactive and responsive to anticipate and fulfill customer needs;

Languages:
- Fluency in English

Summary
What are you waiting for? Apply now!

Randstad Sourceright: Our business is matching smart people with great jobs, from the executive office to the manufacturing floor. We use innovative technologies and a passion for people to provide you with the best experience possible.
Randstad was founded in 1960, Our mission is to be a world leader in matching demand for, and supply of, labor and HR services. We believe in the value of work as a unifying force that shapes society for the better. We live by the core values established early in our company's history: to know, serve and trust, striving for perfection and simultaneous promotion of all interests.
EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process. show more

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Salary