Location
Lethbridge, AB | Canada
Job description
Arconic is currently in search of Quality Manager to join our Kawneer team in Lethbridge, Alberta
At Arconic, we are looking for people who share our values of integrity, inclusion, and diversity, and who demonstrate agility, results commitment, and the capability to grow themselves and others. In return, we offer the opportunity to Grow Together with ongoing opportunities for professional growth provided by a constantly changing environment, working alongside employees who value the people they work with just as much as the work they do
Primary Responsibilities - Responsible for all aspects of Quality for the facility, including systems (Management System) and results (internal and external costs of quality).
- Supervise Quality Engineer and/or Quality Coordinator. Motivate, develop and evaluate employees; help manage projects, priorities and resources to meet goals.
- Work with the Plant Management Team to support strategic planning and policy deployment initiatives to drive organizational improvement.
- Lead and champion continuous improvement by engaging with manufacturing operation personnel and coaching teams, utilizing lean manufacturing techniques, Kaizen principles, problem solving, statistical process controls and other quality tools.
- Establish and lead the deployment of Process Management to improve process stability and performance (In-Control and Capable) through the use of tools such as process flow charts, Pareto charts, fishbone diagrams, process and product FMEA’s, control plans and control charts.
- Manage the Customer Feedback system to review and respond to customer complaints in a timely manner, analyze customer returns and ensure implementation of permanent corrective actions. Liaise with Customer Service, Sales, Manufacturing and Engineering regarding customer quality requirements and issues.
- Prepares departmental budgets and ensures conformance.
- Maintain and continuously improve the Quality Management System, including the Quality Manual, the Document Control System, internal audits, supplier quality management programs, control of nonconforming material, etc.
- Prepare for, and represent the company during all second and third-party quality audits.
- Travel as necessary to customers and suppliers to support problem resolution.
- Other duties as assigned.
Basic Qualifications - Bachelor’s Degree in Mechanical, Metallurgical, Industrial or Quality Engineering, Statistics or equivalent experience.
- Minimum 5 years’ experience in manufacturing or related field.
- Strong computer skills (ability to type, Word, Excel, Power Point, Microsoft Access, Minitab).
- Strong problem-solving abilities.
- Knowledge of and ability to apply basic statistical techniques, metrology, inspection and test methods.
- Ability to read and interpret drawings (blue prints).
- A strong professional image, ethical standards, integrity, objectivity, confidence and dedication to internal and external customers.
- Exceptional oral and written communication skills and strong Interpersonal skills.
- Capable and effective at being able to communicate Principles of Process Management and statistical tools in a user-friendly manner to manufacturing personnel.
Preferred Qualifications
- Minimum of ten years of work experience in Quality Assurance or Operational Excellence combined with a demonstrated track record of accomplishments and with satisfying customers in a decision-making position in a previous management or supervisory position.
- One or more ASQ professional certifications: Lean CMQ/OE, CQA, CQE, Six Sigma Black Belt.
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