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Location

Brantford, ON | Canada

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Job description

Sika Canada, a subsidiary of the Sika Group, is a leader in the development and manufacture of specialty chemicals. In the field of construction, the company operates in markets such as concrete repair, maintenance, and protection, building finishing, shotcrete, tunnelling & mining, roofing, concrete admixtures, and flooring. It also serves the manufacturing industry (automotive, transportation equipment, etc.) with bonding and sealing, assembly and damping solutions specifically developed for these markets.

Sika Canada has operations in Quebec, Ontario, Alberta, and British Columbia and employs more than 650 people in Canada. The company is ISO 9001 - 14001 certified and a member of the Canada Green Building Council (CaGBC).

Job Description

Sika Canada Inc. Internship Program is looking for collaborative results-oriented candidates with strong critical thinking and communication skills. The internship is designed to give you an understanding of how safety is driven at a company who prioritizes safety first and has a strong safety culture.

During the internship, you will be exposed to various aspects of customer service management. You will develop the skills and knowledge needed to provide a solid foundation to build a career in the construction material manufacturing.

Duration: 4 Months Internship (May 1st to August 30th, 2024)

Overview:  Under the mandate of the Vice-President Customer Experience and in collaboration with the Customer Service Team Lead, a Customer Service Representative is responsible for:

• Processing customer orders in SAP
• Coordinating with Logistics, Production and Inventory Planning to ensure that customers receive their products on-time.
• Communicating regularly with Sales Representatives in each target market to support customer needs.
• Supporting existing accounts and maintaining a strong relationship with key contacts.

Core Functions:

Support Sika’s Customer Service department by participating in projects or initiatives identified by the site. This could include:

• Enter orders, process payments and ensure shipment
• In each order, verify products, quantity, pricing, shipping dates and special requirements including export documents and technical documents where necessary.
• Coordinate with Team Leads, Logistics, Production and Inventory Planning to ensure that products are delivered on-time.
• Receive inbound calls and emails and provide existing or prospective customers with information on placing an order, order details, pricing information or necessary documentation.
• Ensuring complete customer satisfaction, when required, coordinate with teams to complete files that may include returns, credits, delays or claims.

Qualifications

Minimum requirement

• College degree with a minimum of 2 years’ experience in Customer Service
• Must have excellent computer skills (Microsoft Office Suite)
• Experience with SAP would be a strong asset
• Experience with Salesforce would be an asset
• Follow Sika’s training applicable to the position including SMS, Health and Safety, Environment

Preferred Education

• Pursuing a college degree in business or any related field.

Location of internship is Brantford, ON. Internship will be conducted in-person

Additional Information

• Join the family of Sika AG, with over 33,500 employees and companies set up in over 100 countries, which provide ample of opportunities to grow. 
• Many of our employees describe their working relationships at Sika as friendly, personable and sincere. We call this the "Sika Spirit" .
• For such a large company, we have a surprisingly flat hierarchy with direct decision-making processes and decentralized organizational units.
• We firmly believe that the diversity of our workforce is a key contributing factor to our success story.

Sika is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

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Salary