Location
Banff, AB | Canada
Job description
At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike. It is our mission to create personal connections and experiences while honouring our values of Time, Communication, Team, Integrity, and Excellence through transparent communication, mentorship, and growth.
Here at The Rimrock Resort Hotel, we welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty.
Scope
The Resort Driver will provide a positive guest experience while driving our guests in the courtesy shuttle to/from downtown, local hotels and ski buses. The Resort Driver will support the Valet & Bellhop team by parking valet vehicles and guest luggage assistance when needed.
Duties and Responsibilities
- Genuinely and positively interact with guests at every opportunity.
- Ensure driveway and entrance are clean and clear of garbage, dirt, snow and ice.
- Ensure Daily pre-trip inspections are completed on all hotel shuttle vehicles (include, oil check, tires, belts, fluids, lights as well as backup lights, brake lights, turn signals, hazard lights, any vehicle damage, check brakes including parking brake)
- Assist guests in and out of the vehicles and inform them of shuttle pick up times.
- Assist guests with ski equipment or any other equipment/luggage.
- Drive within acceptable limits at all times.
- Report all incident to Bell Captain immediately.
- Control in-coming and out-going traffic from driveway.
- Correctly identify stored skies and other snow sport equipment.
- Guest luggage assistance as per need and direction from Bell Captain.
- Park cars and retrieve cars as per need.
- Park cars with diligence and care.
- Be flexible: shifts will be varied as dictated by demand & split shifts may be required during busy times.
- Knowledgeable of the Hotel, all its outlets, its layout and services.
- Knowledgeable of Banff National Park, activities and dining options.
- Able to meet the physical demands of the position
- Must have a valid Alberta Class 4 driver's license and clean driver's abstract
- Must obtain an Alberta Class 4 driver's license within a specified time period
- Must be available to work flexible hours including late night and early morning shifts on rotation and split shifts
- Experience driving passenger vans in mountainous conditions
- Must be comfortable driving large trucks, luxury vehicles, and vehicles with standard transmission
- Previous guest services or bell desk experience preferred
- Customer-service oriented with excellent communication skills
- Demonstrates a professional, friendly personality in person and over the phone
- Capable of managing multiple tasks at once while maintaining high quality work
- Well-groomed, professional appearance
- Excellent organizational and time management skills
Physical Demands
- Consistent Sitting and driving vehicles
- Consistent walking and standing
- Lifting and carrying items weighing up to 50 pounds / 22 kg
- Occasional pushing of luggage carts weighing up to 200 pounds / 90 kg
- Occasional lifting items weighing up to 100 pounds / 45 kg
- Frequently working outside in cold or hot weather for extended periods of time
Employee Perks & Benefits:
- Deeply subsidized staff accommodation for all levels of employee
- One complimentary duty meal per day in staff cafeteria
- Complimentary Banff Transit Pass
- Employee travel program with discounts on room rates at Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
- Discounted room rates for family and friends at The Rimrock Resort Hotel
- Monthly employee events and activities
- 30% Discount on all Food & Beverage while dining at The Rimrock Resort Hotel
- 20% Discount on Spa Treatments
- Discounted Golf Memberships at Fairmont Banff Springs Stanley Thompson 18 and Tunnel 9 Golf Courses (Seasonal)
- Opportunity to develop your talent and grow within The Rimrock Resort Hotel and over 5,000 properties with Accor
Inclusion & Diversity
We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.
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