Accounts Receivable Supervisor
Location
North America | Canada
Job description
Who Are We?
Bottomline is on a mission to be the world’s leading business payments company, aligning our team to the common purpose of transforming the way businesses pay and get paid.
It is a journey that goes around the world serving financial institutions and companies in more than 90 countries. Our offices across APAC are conveniently positioned to optimize our global reach. Sydney, Singapore, Bangalore, and Mumbai have state-of-the-art flexible workspaces, which truly reflect our energetic, innovative culture and mission to push the boundaries of the business payments space.
Culture and Values
We are one global team, who work with and for each other in a drive to delight customers through excellent execution, which fuels how we create and grow sustained business value for our customers, our team and all who partner with us. Our culture encourages people to be brave and curious, to drive to closure and to ensure our values and principles are lived out daily. We excel at Bottomline because we are positive and passionate about building a #LifeAtBottomline
Role:
Reporting to the Director, Global Accounts Receivable, the Accounts Receivable Supervisor, will work within the Order to Cash team to oversee the processes that pertain to the efficient, timely and accurate collection of receivable balances from customers. *In Office Required at least 1 day per week
How you’ll contribute:
- Team Management and Leadership:
- Oversee the daily operations of the collection team.
- Recruit, train, and mentor new team members.
- Set collection targets and monitor individual and team performance.
- Conduct account reviews and provide feedback and guidance to improve efficiency and effectiveness.
- Strategy Development and Implementation:
- Develop strategies and policies for collecting overdue debts.
- Implement new processes and technologies to improve collection rates and reduce the time taken to collect debts.
- Ensure strategies comply with all applicable laws and regulations related to debt collection.
- Reporting and Analysis:
- Prepare reports on the status of collections, outstanding accounts, and team performance.
- Analyze trends in account delinquency and develop action plans to address areas of concern.
- Monitor and analyze the effectiveness of the collection methods and make necessary adjustments.
- Customer Service and Relationship Management:
- Resolve escalated issues or disputes from customers regarding their accounts.
- Maintain positive customer relationships while ensuring debts are collected.
- Collaboration and Coordination:
- Coordinate with other departments, such as customer service, sales, or billing, to ensure a cohesive approach to credit management and debt collection.
- Share insights and collaborate with other supervisors or management to improve overall financial operations.
What will make you successful:
- At least 10 years of Accounts Receivable experience
- At least 3 years of experience leading/managing teams
- Intermediate level Knowledge & Experience with MS Excel.
- Proficient with Ariba portal and other web based applications.
- Experience in a larger business/corporate environment. Tech or Fintech preferred
- Graduate with B.com preferred.
#LI-DNI
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