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Location

Edmonton, AB | Canada

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Job description

Job Information
Job Title: Issues Coordinator-Edmonton
Job Requisition ID: 54373
Ministry: Children and Family Services
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: March 20,2024
Classification: Program Services 3 (PS3) Market Adjustment
Salary: $2,626.89 to 3,448.73 bi-weekly ($ 68,561– 90,011 /year)

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit:

Continuing to stand up for Albertans by ensuring children are protected, youth are supported, and families are resilient, Children’s Services remains dedicated to modernize and efficiently deliver programs and services. Mentoring and support services are available to youth in care transitioning to healthy, productive adults. Early intervention services build resiliency and help families thrive as well as support for marginalized children, youth, and families are at the core of the ministry’s mandate. Visit:

Role Responsibilities

Are you looking to be part of a dynamic team that works in a fast-paced environment with new challenges every day? Are you a detail-oriented individual who can produce clear, consistent, reliable and high-quality correspondence and can multitask while keeping an eye on process improvement?

The Issues Coordinator is responsible for the ongoing operational coordination of branch correspondence, issues management and support for the daily operations of the Executive Director, Prevention of Family Violence and Abuse Branch (PFVA) within the Child Care and Preventive Family Services Division. The PFVA Branch is a dynamic, results-oriented office that requires the Issues Coordinator to perform at an exceptional standard.

The incumbent works independently to research, draft, coordinate and process all Action Requests (ARs) and other requests for information from the Minister’s office or intended for the Minister. This position anticipates issues and identifies solutions related to communication and coordination between units, on behalf of the Branch and at times with stakeholders to support knowledge exchange on behalf of the Branch. . The Issues Coordinator reviews all branch ARs prior to forwarding for appropriate sign off and coordinates responses to client calls received in the Minister’s office. The incumbent ensures briefings/ARs/presentations succinctly identify issues, meet quality standards, and aligns with the government and ministry’s policy or position, and develops systems to continuously improve the quality and timelines of ARs and other processes within the PFVA, including supporting the ADMO. This position requires exceptional writing skills and the ability to coordinate

Role Cont'd

RESPONSIBILITES:

1. Issues Management :

• Issues relevant to the Executive Director and branch are identified and appropriately addressed through the coordination of a diverse range of resources and activities:
• Establishes and maintains effective relationships and communication linkages with the branch leadership team and the ADMO, Ministerial Correspondence Unit, where appropriate, various branch offices and staff, and key stakeholders, clients, and ministry partners.
• Supports a customer-focused issues management approach by identifying and prioritizing emerging and potentially sensitive issues; initiating action in collaboration with senior staff to address issues, propose solutions and/or recommendations consistent with ministry position, legislation direction, and goals as outlined in business plans and communicating outcomes, where appropriate.
• Coordinates the preparation of briefings and background materials. This includes working with Communication’s staff, and other divisional, ministry contacts and branches.
• Liaises within the branch, other branches and division’s ADMO on relevant issues.
• Liaise with branch staff, managers, directors and other Issues Coordinators in coordinating branch and division initiatives and projects, including those that cross units, branch and divisions, as required
  

2. Response to Client Issues:

• Issues relevant to the Executive Director and branch are identified and appropriately addressed through the coordination of a diverse range of resources and activities:
• Establishes and maintains effective relationships and communication linkages with the branch leadership team and the ADMO, Ministerial Correspondence Unit, where appropriate, various branch offices and staff, and key stakeholders, clients, and ministry partners.
• Supports a customer-focused issues management approach by identifying and prioritizing emerging and potentially sensitive issues; initiating action in collaboration with senior staff to address issues, propose solutions and/or recommendations consistent with ministry position, legislation direction, and goals as outlined in business plans and communicating outcomes, where appropriate.
• Coordinates the preparation of briefings and background materials. This includes working with Communication’s staff, and other divisional, ministry contacts and branches.
• Liaises within the branch, other branches and division’s ADMO on relevant issues.
• Liaise with branch staff, managers, directors and other Issues Coordinators in coordinating branch and division initiatives and projects, including those that cross units, branch and divisions, as required

Role Cont'd

3. Coordination of Divisional Correspondence:

• - Manages the production of ARs for the branch, division, as needed, to support the Minister, Deputy Minister and ADM that identify the issues, meet quality standards, and align with the governments and ministry’s policy or position, ensuring effective processes
  and timely results. This involves producing/drafting materials as well as editing and/or re-packaging materials prepared in coordination with the by branch staff and leadership.
• - Assists with the preparation of policy and research materials in support of the branch’s policy initiatives and policy positions on issues.
• - Consults with managers, directors and executive director to coordinate and/or compile information required for complex branch/divisional/ministry responses to matters that cross branch lines, supporting branch perspective.
• - Provides support to unit/branch and as needed divisional staff utilizing the ministry’s Action Request System (ARTS) to ensure assignments are addressed in an appropriate, timely and coordinated manner.
• - Edits all branch correspondence and documentation to ensure that written responses are clear and accurate, consistent with ministry, division and branch policies and direction, reflect political sensitivities, includes approved key messages and sufficient content,
  and resolves any inconsistencies or issues prior to forwarding for approval.
• - Develops and implements systems to continuously improve and enhance the quality and timelines of the branch’s correspondence process.
• - Proactively shares information and resources across areas to better leverage the capabilities of the units and branch.
• - Foresees future trends and works with the branch to develop strategies to meet future challenges.
• - Ensures appropriate records management practices within the branch along with the branch administrative lead
  

APS Compentencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
The link below will assist you with understanding competencies:

Critical Competencies:

• Systems Thinking: Ability to take a holistic and long-term view of challenges and opportunities at multiple levels across related areas. Seeks to understand range of perspectives and how they interrelate. Identifies areas wherein actions or plans do not support APS values and
works to create alignment.
• Creative Problem Solving : Ability to assess options and implications in new ways to achieve outcomes and solutions. Engages different perspectives in seeking out root causes and finds ways to improve complex systems or structures to better meet goals and outcomes.
• Build Collaborative Environments: Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
• Agility : Ability to anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment.
• Drive for Results : Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.
• Develop Networks : Actively supports the interests of colleagues, clients and stakeholders by making choices and setting priorities that incorporate their needs.

Qualifications

Requirement:

A related post-secondary degree in Social Sciences, Administration, Business Communications and two years of progressively responsible related experience in issues management and/or writing and editing in public or private sector is required. Experience within a government correspondence environment and/or Action Requests Tracking System is preferred. Equivalencies will be considered.

Equivalency: Directly related education or experience considered on the basis of:
• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.

Assets:
• A background in writing, editing and/or reviewing government correspondence is considered an asset.

• Experience with the following items would be an asset:

• Experience with issues resolution and a collaborative, customer focused issues management approach, in a fast paced environment.

• Experience and knowledge of project management theory and process improvement practices Policies and legislation related to child intervention, early learning and child care, and early childhood development.

• Strong working knowledge of government/division initiatives, protocols, strategic direction and priorities.

Notes

This is competition will be used to fill 1 position located in Edmonton, and hours of work are Monday to Friday - 36.25 hours per week.

As a part of the recruitment process, candidates may be invited to complete a skills assessment and/or a written assessment. A cover letter outlining how your education and experience relates to the qualifications and the APS Competencies outlined in this job ad is required. Applications without a cover letter will not be considered .

Please ensure your resume and cover letter highlights how your previous work experience is related to the qualifications and requirements for this position. Resumes should clearly state the employment dates on your resume with the month and the year. This will be used to evaluate written communication and attention to detail required by this position.

The final candidates for this position will be asked to undergo an academic check, references, provide a suitable security screening

This competition may be used to fill future vacancies across the government of Alberta, at equal or lower classification and salary.

For more information on the Government of Alberta hiring process, view this link:

Links and information on what the GoA have to offer to prospective employees:
• Working for the Alberta Public Service –
• Comprehensive benefits plan:
• Pension plan:

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply for a job online. Please visit for more information. Please visit Recruitment Principles, for more information.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)( or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or a copy of the role profile, please contact Dawn Bradbury at [email protected]

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Job tags

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Salary