Specialist, Change Enablement
Location
Vancouver, BC | Canada
Job description
Specialist, Change Enablement
Office of Virtual Health
Vancouver, BC
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Change Management Specialist will play a key role in ensuring related change initiatives and projects meet / support related goals and objectives for HealthLink BC Transformation. Reporting to the Change Management Lead, this role will focus on supporting changes to business and clinical processes, device delivery, systems and technology, the creation and implementation of change management plans. It will also be responsible for creating change and/or communication materials as required. Additionally, the Change Management Specialist will be responsible for engaging key stakeholders to conduct root cause and/or current state analysis, business and clinical readiness assessments; as well as the development and delivery of key documentation to support the successful implementation of change management strategies and activities resulting from analysis conducted.
What you’ll do
- Leads, facilitates and coordinates change management related working sessions, to gather stakeholder requirements to enable effective change adoption; and or facilitate lesson’s learned sessions and/or other closeout activities to better inform future change strategies and plan development.
- Conducts business and clinical readiness assessments/analysis; evaluates results and provide findings to the Change Management Lead.
- Identifies and documents potential end-user related risks and anticipates points of resistance, recommends plan(s) to mitigate or address concerns, identifies resistance and performance gaps, and recommends corrective actions). Documents knowledge transfer from business and clinical staff to support change adoption activities.
- Supports the development of change management strategy(s) based on a situational awareness of the details of the change and the groups (e.g., business and clinical end users) being impacted by the change.
- Supports the execution of change management and stakeholder engagement plans by working collaboratively with managers and business/clinical leaders; and is responsible for creating supportive materials such as stakeholder engagement plans, sponsor roadmaps, change adoption and resistance management plans, communications, presentation materials, surveys, workflow analysis, impact assessments, lessons learned, close out reports,
- Drafts training materials and assists business/clinical end users adopt new processes, tools, systems, etc.; ensuring processes are running smoothly using the information gained from detailed analysis.
- Manages measurement systems (i.e. KPIs, surveys, etc.) to track adoption, utilization and proficiency of changes; as well as closeout reports inclusive of lesson’s learned, variances, etc.
What you bring
Qualifications
- A level of education, training, and experience equivalent to a Bachelor’s degree in Organizational Development, Organizational Change, or Business Administration and five (5) years of experience in supporting change or technology change in a health care setting. PROSCI Certification or equivalent experience of change management principles and methodologies is an asset.
- Demonstrated recent knowledge of the systems, culture and organizational systems intelligence in a health care organization. Demonstrated experience in leading change in a clinical setting. Demonstrated expert knowledge and leadership in Organizational Change. Demonstrated experience leading a team and fostering a respectful, motivating and supportive environment. Demonstrated expert knowledge in change theory and adoption principles and how these principles can be translated into implementation strategies to generate positive outcomes for patients. Demonstrated problem solving and root cause identification skills. Demonstrated ability to manage relationships and influence senior leadership. Demonstrated analytical and decision making abilities. Demonstrated knowledge of Lean or related process improvement principles. Demonstrated ability to see the “whole picture” in relation to the project. Proven ability to influence, engage, collaborate on and coordinate change activities successfully and positively across multiple organizations. Exceptional verbal and written communication skills. Familiarity with project management approaches and methodology. Experience with large scale organizational change efforts. Experience with strategic planning and tactics and problem solving and root cause analysis skills. Ability to influence others to move towards a common vision.
Skills & Knowledge
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Regular, Full-time
Salary Range: $86,398 - $124,197 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1333 W Broadway, Vancouver, BC V6H 1G9
Closing date: Applications accepted until position is filled
Hours of Work: 0830 – 1630 (Monday to Friday)
Requisition # 155725E
As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.
What we do
The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.
ATTN: PHSA Employees:
To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at
Please note the internal job posting will no longer be accessible after the expiry date of November 22, 2023. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.
If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at [email protected] and a Help Desk Representative will contact you the next business day.
Job tags
Salary
$86.4k - $124.2k per year
