Application Support Analyst (MS Dynamics)
Location
Stratford, ON | Canada
Job description
Application Support Analyst (MS Dynamics)
Position Description
Location: Atlantic Canada (Stratford PEI, Moncton/Fredericton NB, Halifax NS)
CGI is seeking a dedicated and experienced IT professional to join our team in CGI's Atlantic Business unit, in support of our esteemed Oil and Gas client.
The successful candidate will play a pivotal role as an Application Steward, leveraging expertise in MS Dynamics to ensure seamless operations within a dynamic and fast-paced environment.
Your future duties and responsibilities
• Maintain comprehensive documentation for applications, processes, and systems, catering to users, help desk, and peers.
• Take ownership of supporting MS Dynamics applications, liaising with clients on various aspects including:
-Requirements gathering and rationalization
-Onboarding and knowledge transfer
-License Management
-Setup, configuration, and deployment
-Break/fix support
-Facilitating enhancement requests
-Projects impacting MS Dynamics applications
-Retirement of end-of-life applications
• Coordinate change management processes for MS Dynamics applications.
• Identify and analyze problems and trends within MS Dynamics applications, offering insightful recommendations.
• Track project-related tasks and time allocations.
• Escalate risks or issues as necessary.
Required qualifications to be successful in this role
Competencies:
• Highly organized with meticulous attention to detail.
• Proactive in addressing challenges and seeking innovative solutions.
• Exceptional English written and verbal communication skills.
• Proficient in problem-solving with a strong collaborative mindset.
• Knowledge of the Oil and Gas industry is a plus.
Skills:
• Proficiency in MS Dynamics 365 and X++.
• Previous experience in application support is advantageous.
• Familiarity with troubleshooting in multiple operating systems:
-Windows 10
-Windows Server
-Linux
-iOS
• Competence in Microsoft Office suite.
• Experience with IT Service Management (ITSM) processes.
• Understanding of integrated systems and ETL (Extract, Transform, Load) processes.
• Familiarity with version control systems.
• Basic SQL skills, including querying databases, understanding stored procedures, and triggers.
• Ability to produce technical requirements documentation.
• Knowledge of various testing methods.
• Awareness of information security principles and best practices.
Join CGI and be part of a dynamic team where your expertise in MS Dynamics will drive impactful solutions for our Oil and Gas client.
Apply now to embark on an exciting career journey with us!
Insights you can act on While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
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