---

---

Location

North York, ON | Canada

---

Job description

This is a contract position for a Systems Administrator/Operations Support Specialist for our public sector client.
Work location: Downtown Toronto
Duration: Twelve Months
7.25 hours/day
This is a Hybrid role that requires the candidate to be onsite 3 days of the week (This is a mandatory requirement of the role and is non-negotiable outside of exceptional circumstances.)

Advantages
Good Compensation working on projects that will make a difference to the people of Ontario.

Responsibilities
Technical Expertise & Guidance:
Support and troubleshoot issues with servers and application systems as per defined run books and other operational procedures
Monitor system dashboards and action system alerts for CCIM environments as per operational run books
Review logs and other monitoring activities for personal computers as per the logging and monitoring policy
Provide support to business applications as defined in run books and deployment guides
Prioritize regularly scheduled service activities along with urgent, often unscheduled support requests with a high level of responsiveness
Provide after-hours and on-call support and implementation as required

Liaison between users and other team members including Database Administrators (DBA’s), System Administrators, Network Administrators and Privacy and Security Specialists
Manage defined IT processes for projects and recommend improvements as per ISO 27001 standard and CCIM security and privacy guidance
Provide desktop technical support to clients through the ticketing system
Provide IT trouble-shooting support, and implement testing where necessary
Ensure that desktop support deliverables are completed on time, are of high quality, and satisfy clients
Manage and maintain network connections
Create and maintain user accounts
Perform backup and recovery of data and file servers
Manage and install system (server and personal computer) and application patches
Perform system build and setup of ITSM tools, such as FootPrints, for Change Management, Incident Management and Problem Management, based on requirements
Design, configure and customize ITSM tools, such as FootPrints based on business requirements
Perform export and migration of existing FootPrints data
Perform systems analysis and configuration for new hardware, including security hardening, software configuration and deployment
Provide support for hardware and software set up
Support servers and application systems; provide backup, recovery and support of technical infrastructure, as per defined run books and other operational procedures.

Ensure technical environments, implementations are tested for quality assurance:
Participates in walkthroughs of functional and technical specifications, business and system requirements
Identifies problems indicated through the testing, the level of risk, priority and, if necessary, escalates unresolved issues to the project team and creates a trouble ticket
Experience with testing technologies such as: Windows Servers, SQL Servers (Including SQL Clusters), Citrix XenApp and Netscaler (Including Load Balancing), Network Infrastructure, MS Exchange Server/Office 365, Laptop Images, Cisco VOIP Systems (Including Call Centre infrastructure), Web Portals (WordPress), Postman, Jmeter, Test Rail, and WinSCP
Knowledge and experience with various testing tools, functional and non-functional types of testing, testing methodologies, and knowledge of the latest testing technologies
Knowledge of project management methodology, roles and accountabilities
Participates in the setup and establishment of the test environment, set-up/maintain, and administer Virtual Machines
Perform QA production validations outside of regular business hours and on weekends when required
Assist the development/technology team with reproducing defects under investigation; and
Assist with other aspects of the infrastructure and application systems, including:
Contribution, collection and organization of knowledge capital
Building of knowledge bases and collaboration tools
Project process automation and operational automation
Development and improvement of QA processes in collaboration with other team members
Ensure that testing meets security requirements, as per industry best practices, Ministry Security, Privacy and Risk Management guidelines and ISO 27001 standards implemented by LTCCASB.

Lead technology troubleshooting activities:
Oversee the operations quality assurance testing processes
Deliver expert-level troubleshooting capabilities to resolve complex issues affecting critical business and infrastructure systems and applications
Provide root cause analysis for infrastructure issues and incidents; Manage and escalate issues in a timely, appropriate and effective manner, and provide clear analysis of options regarding how to proceed with problem resolution.

Ensure Incident, Problem and Change Management processes are followed and include activities such as:
Provide testing to replicate issues or determine root cause analysis for infrastructure issues and incidents
Manage and escalate issues in a timely, appropriate and effective manner, and provide clear analysis of options regarding how to proceed
Lead/support the creation of change impact assessments for proposed systems changes
Lead/support operations issue escalation and resolution, and risk and technical change control processes
Track and facilitate detailed status reporting and issue resolution; log and control all change requests.
Ensure all Security, Privacy, Project Management and ITIL operational processes are adhered to:
Follow industry best practices, processes and policies that are required to maintain and support privacy and security requirements
Ensure that all testing follows security requirements, both physically and at the system level, as per ISO 27001 and Security, Privacy and Risk Management guidelines
Ensure alignment of application upgrades with internal processes and polices including privacy and security standards; Leverage IT infrastructure project management and ITIL operations industry best practices, and incorporate lessons learned into day-to-day activities.

Ensure continuous support of testing documentation:
Support creation, review and testing of build books, run books, deployment guides and other operations processes as required
Create and maintain documents (i.e. change requests, change implementation plans, resource schedules, back-out plans) for technical upgrades.

Qualifications
10+ years of experience in building, maintaining and supporting network and security infrastructure
Citrix NetScaler
VMWare products (i.e., ESXi, vSphere, etc.)
Microsoft server and active directory
2+ years’ experience, with ITIL IT Service Management processes (Incident, Problem and Change Management)
2+ years of experience working in the healthcare industry
Monitor system dashboards and action system alerts for CCIM environments as per operational run books
Review logs and other monitoring activities for personal computers as per the logging and monitoring policy
Experience building, maintaining and supporting:
a Check Point FireWall-1/VPN-1
a Cisco switching and routing solution/environments (physical and virtual)
McAfee security solutions (AV, HIPS, NIPS)
a Windows Server environment
Experience providing guidance to database administrators, network administrators and systems administrators (System Administration /Operation Support Specialists).
Provide desktop technical support to clients through the ticketing system

Summary
If interested and qualified for this role, please apply today for immediate consideration!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process. show more

---

Job tags

---

---

Salary