Level I, Operations Support Desk

Location

Saint John, NB | Canada

Job description

Wyndham Hotels & Resorts is now seeking a Level I, Operations Support Desk to join our team in Saint John, New Brunswick.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

Level I, Operations Support Desk (OSD) Team Members are responsible for providing exceptional service to the Wyndham franchise community and our internal customers. You are the first point of contact for WynPay, Brand Standards, Wyndham Community and MyRequest tool Navigation, rate parities, and margin inquiries as well as other requests such as tax changes, and Expedia refreshes.

What you'll do

• Ensure properties are live on various Third-Party websites by researching and analyzing issues
• Troubleshooting problems in the Central Reservation System (CRS) is one of the prime responsibilities of this role

You'll be successful if you have

• Strong computer skills including knowledge of email or outlook and internet researching
• Ability to multitask using multiple screens and applications

Required Qualifications/Experience

• One (1) + years of solid customer service and/or hospitality experience
• Experience working in a fast-paced, customer centric and dynamic environment
• Excellent verbal and written communication skills to effectively interact with team members and franchisees

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Saint John, 180 Crown Street, Saint John, New Brunswick NA
Employment Status: Full-time

Job tags

Salary