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Location

Victoria, BC | Canada

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Job description

Are you ready to lead a dynamic team in revolutionizing IT service management operations? Our Victoria government client is seeking a seasoned Project Manager on a 12 month initial contract to drive a multi-year transformation journey. If you possess expertise in Agile project management, stakeholder collaboration, and organizational change, we invite you to join in shaping the future of government IT service delivery.

Advantages
• Spearhead the evolution of IT service management operations through the Service Management Transformation Program (SMTP).
• Contribute to enhancing customer experience and optimizing shared government IT infrastructure.
• Utilize My Service Centre (My SC), a cloud-based IT service management tool powered by ServiceNow, to drive innovation.
• Engage with government employees, contracted resources, and client stakeholders to ensure successful program increments and service onboarding.
• Play a pivotal role in implementing best practices, standards, and future-facing services, impacting the delivery of critical government programs.

Responsibilities
• Provide oversight for the implementation of SMTP, including backlog grooming, prioritization, and net new service onboarding.

• Work closely with government employees, contracted resources, and client stakeholders to ensure alignment and successful delivery.
• Implement and maintain standards for service management, following Agile-Scrum framework (SAFe) and Agile project methodologies.
• Lead the implementation of ServiceNow modules, portals, Service Catalogue, and integration with outside platforms and API's.
• Mentor and lead teams in resolving complex staff, client, and vendor issues, fostering a collaborative and solution-oriented environment.
• Lead organizational change associated with system or process implementations, facilitating smooth transitions and maximizing adoption.
• Direct and manage project requirements to ensure efficient, effective, and economical delivery of services, while also engaging in strategic business planning, contract management, and financial management.

Qualifications
• Degree, diploma, certification in Business Administration or Project Management.
• Minimum of 5 years of ServiceNow experience with developing solutions for large public sector organizations, which may include but is not limited to a Province, municipality, state, or federal government entity, with complex Service Portal and Request Fulfilment requirements; and
• Minimum of 5 years experience working on and collaborating with business stakeholders as well as other product delivery teams within an Agile-Scrum framework (SAFe) and with Agile project teams; and
• Minimum of 5 years participating in the implementation of Service Now modules, portals, Service Catalogue, outside platforms, API’s and well versed in release / program increment planning and management; and
• Minimum of 5 years experience mentoring, leading and resolving complex staff, client and vendor issues; and
• Minimum of 5 years experience establishing collaborative relationships at a strategic level with executives and contractors; and
• Minimum of 5 years experience leading organizational change associated with system or process implementations; and
• Minimum of 5 years experience designing and implementing new or major transformations of an organization’s core business with multiple delivery components (i.e. governance, operations, engineering, finance, customer service delivery); and
• Demonstrated experience in strategic business planning; contract management; financial management and leading multi-party negotiations; and
• Demonstrated experience in the directing, planning and management of project requirements to ensure efficient, effective and economical delivery of services.

Summary
Join our client in shaping the future of government IT service delivery and be a catalyst for change. Apply directly to this job ad or reach out to your Randstad Digital representative immediately!

P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!

We look forward to supporting you in your job search!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process. show more

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Job tags

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Salary

$85 - $115 per hour