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Location

Ontario | Canada

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Job description

Who we are and what we do:

Mappedin, headquartered in Waterloo, Ontario, is a global leader in indoor mapping and spatial data management. Our solutions power billions of square feet of indoor space and millions of people visiting malls, stadiums, offices, retail establishments, healthcare facilities, warehouses, colleges and universities to name a few. Mappedin's cutting-edge technology optimizes indoor spaces, enhances user experiences, and strengthens public safety through user-friendly digital mapping. 

Guided by the ethos "One Map Everywhere," we envision indoor maps as commonplace as their outdoor counterparts. Mappedin is committed to creating accessible and user-friendly products, leveraging our extensive experience and Machine Learning for automated paper-to-digital floor plan conversion. 

Media:

 

Who you are and what you’ll do:

As a Renewal Manager, you will report directly to the VP of Customer Success and will be responsible for managing and growing our existing customer relationships by ensuring the successful renewal of subscriptions and maintaining high customer satisfaction. You have a strong background in customer success, account management and a proven track record of exceeding renewal targets. You will also be responsible for: 

• Renewal Lifecycle Management:
  • Develop and execute a comprehensive strategy for the renewal process, ensuring timely and successful contract renewals.
  • Collaborate with sales, customer success, and account management teams to drive the renewal lifecycle from negotiation to contract closure.
• Customer Relationship Management:
  • Build and maintain strong relationships with existing customers, acting as the primary point of contact during the renewal process.
  • Understand customer needs and concerns, addressing them effectively to drive successful renewals.
• Contract Negotiation:
  • Lead contract negotiations, working closely with customers to identify mutually beneficial terms and conditions.
  • Collaborate with legal and finance teams to ensure contract accuracy and compliance.
• Forecasting and Reporting:
  • Work with our Revenue Operations team to develop accurate forecasts for renewals, providing regular reports on renewal performance and potential risks.
  • Utilize data and analytics to identify trends and insights for strategic decision-making.
• Customer Advocacy:
  • Identify opportunities for customer advocacy and references during the renewal process.
  • Work to strengthen customer loyalty and satisfaction throughout the contract renewal journey.
• Customer Retention Strategies:
  • Develop and implement customer retention strategies, leveraging insights from customer interactions and feedback.
  • Proactively address customer concerns and challenges to mitigate churn risks.
• Cross-Functional Collaboration:
  • Collaborate with cross-functional teams, including sales, marketing, customer success, finance, and legal to ensure a cohesive and customer-centric approach to renewals.
• Contract Lifecycle Management:
  • Oversee the entire contract lifecycle, from initial negotiation to renewal, ensuring compliance with company policies and standards.

What you bring:

• Self-starter and excited to implement a new strategy and process for a growing company.
• Proven experience in customer success, account management or renewal and contract management.
• Strong negotiation and communication skills.
• Ability to collaborate effectively with cross-functional teams.
• Familiarity with Hubspot, SaaS and technology solutions are a plus. 

What are some challenges?

Mappedin moves fast and we sometimes change directions. We can’t always wait for all the information before we try something. If you want us to guarantee exactly what you’ll be working on three months from now, we can’t give you that. On the other hand, there is a lot of high value work to do, and it won’t be boring. There is a lot of discovery work involved as we frequently do things that are ahead of current technology. 

One of our values is playing for the team so you may need to sometimes put aside personal objectives in order to help meet more urgent company objectives, but others will do the same for you.

Behind the scenes:

There’s a lot of trust here at Mappedin. We are a REMOTE company, but this role may require you to come into the office from time to time. If you’re local, there will probably be a few days a week when you can expect other people to be in the office. We work flexible hours, have a flexible vacation policy and work to provide the hardware or office equipment you require to unleash your potential. We will do what it takes to get things done if we said we would do it. We stay curious, challenge opinions, take risks, and learn from mistakes. We’re competitive and we like to win together. We want you to join us.

Mappedin welcomes applications from people with disabilities. We provide reasonable accommodations for candidates upon request through the recruitment process. For additional information, please email us at  [email protected] or call us at (519) 594-0102 and ask to speak to a member of the Human Resources team.

 

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Salary