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Location

British Columbia | Canada

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Job description

About Us:

Blue Shock Executive Search, established in 2003, is a renowned executive search firm excelling in recruiting top-tier candidates across the restaurant, hospitality, and food service-related sectors. As industry leaders, we specialize in forging connections between exceptional talent and leading employers in Canada and the US. Our dedicated team acts as your career architects, focusing on connecting you with opportunities that align with your skills and aspirations. We are passionate about propelling your career forward, ensuring that the next step you take is not just a job but a fulfilling journey. Partner with us, and let's build your success story together.

Client Summary:

At the core of our client's ethics is a steadfast commitment to crafting unparalleled experiences through authentic connections. Their unwavering belief in exceptional hospitality extends beyond the delightful gastronomic offerings to the heart of the relationships cultivated within and beyond their establishment. This globally inspired restaurant is focused on using the freshest ingredients and making food and drinks from scratch. They believe in using the best proteins and produce that is locally sourced and thinking consciously about how the product is produced, raised and grown. Operating as a family-owned business for the past 37 years, our client places their people at the forefront, fostering a people first culture. Expand your career with a company that operates 68 locations in North America.

Overview:

We are seeking a General Manager (GM) to contribute to the success and growth of our restaurants located in various cities across Canada and the U.S. Reporting to the Regional Manager, the GM will play a pivotal role in ensuring the highest standards for operations, guest experience, team development, and financial achievement.

Key Responsibilities:

Leadership and Operations:

1. Drive a culture of excellence in hospitality, focusing on top-line revenues, exceptional service standards, culinary and bar team product quality, dynamic culture, high morale, and superior profit management.
2. Plan, lead, and direct the overall operation of the business as a cohesive team to achieve company objectives.

Beverage Procedures:

1. Establish, direct, and review beverage procedures to ensure accountability, quality, presentation, and service performance.

Financial Management:

1. Follow approved budgets and operate within established guidelines regarding costs, expenses, sales, and profits.
2. Monitor and ensure that practices meet or exceed yearly financial targets.
3. Implement effective cost-containment practices to manage restaurant expenses.

Team Development:

1. Oversee the recruitment, training, development, and mentoring of current leaders and future potentials.
2. Conduct frequent audits to ensure excellence in all areas and provide guidance for improvement.

Performance Management:

1. Directly handle or assist with any guest-related complaints and/or comments, ensuring proper follow-up.
2. Manage all disciplinary actions and performance management of team members.

Sales and Marketing:

1. Coordinate and implement sales strategies to drive revenue and achieve business objectives.
2. Coach the leadership team on effective restaurant execution.

Relationship Building:

1. Develop and maintain positive relationships with team members and other stakeholders.

Qualifications:

• Proven experience as a dynamic and hardworking leader in restaurant and bar operations.
• Exceptional communication skills.
• Passion for guest service, restaurant operations, and profitability management.
• Strong leadership and mentoring abilities.
• Ability to operate within budgetary guidelines and achieve financial targets.
• Experience in recruitment, training, and development of restaurant teams.
• Knowledge of effective cost-containment practices.
• Familiarity with conducting audits to ensure excellence in all areas.
• Ability to handle guest-related concerns and implement appropriate follow-up actions.
• Previous experience in implementing and coordinating sales strategies.

Requirements:

• Work Permit

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Job tags

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Salary