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Location

Pembroke, ON | Canada

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Job description

Are you an administrative professional committed to providing excellent customer service in a fast paced environment? If so, consider this opportunity to provide a range of administrative, program and financial support services related to employment programs to support our Employment and Training Division.

AMENDMENT:
- Second vacancy added in Pembroke.
- Effective, January 1st, 2024 the correct salary range for this position will be $26.41 to $30.78 per hour in compliance with OPSEU collective agreement provisions.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the  OPS Anti-Racism Policy and the  OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's  Human Rights Code . Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

You will:
• Prepare and review new client application files, review applications for accuracy and completeness
• Provide a range of administrative and program activities related to employment programs including the invigilation and marking of written trade, modular and other examinations to support service delivery
• Prepare a variety of correspondence and other materials for clients and/or staff
• Provide quality customer service to clients at front counter and reception, responding to general inquiries (in person, by phone and email)
• Process contracts and enter information into database systems
• Work closely with unit staff to respond to and coordinate ministry requests for information and reporting requirements
• Provide financial and budget management support services
• Process office accounts payables and receivables

How do I qualify?

Mandatory

• You must possess oral French language skills at the advanced level and written French language skills at the advanced minus level. Your proficiency level will be confirmed before hire.
• You will be required to travel frequently.

Communication Skills:

• You have demonstrated communication, interpersonal and customer service skills to deal effectively with clients both in person and over the phone and by email (e.g. explain procedures and recommend problem resolution) and prepare correspondence and reports.
• You are able to gather information from clients, and maintain confidentiality, tact and diplomacy when working with members of the public.

Knowledge:

• You have knowledge of procedures, guidelines, processes and practices related to financial administration (e.g. invoice payment, budgeting and forecasting, supply and inventory maintenance) and general office administration including electronic filing systems, tracking and records management.
• You have an understanding of employment services and related programs and activities.
• You are able to interpret and apply relevant employment legislation, regulations and other practices and procedures such as Freedom of Information (FOI) in order to respond to inquiries from clients.

Other Essential Skills:

• You have analytical, reasoning and problem-solving skills.
• You have extensive planning, organizing and coordinating skills to handle multiple projects as well as perform regular duties.
• You are able to work in a team environment.
• You have computer skills and proficiency in office software such as word processing, spreadsheet and database applications.

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Job tags

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Salary

$26.41 - $30.78 per hour