Location
Etobicoke, ON | Canada
Job description
Woodbine Toyota has an immediate requirement for an experienced **Service Advisor** to join our successful dealership in Etobicoke, ON.
In this key role, you will be responsible for promptly greeting customers in a friendly and professional manner and determining their service or repair needs, recommending maintenance, diagnostic and repair services to satisfy these needs, and guiding the customer through the entire process to ensure a high level of customer satisfaction.
- Friendly Staff
- Salary + Bonus
- Benefits
- Employee purchase programs
- Busy Shop
# Responsibilities
- Opening work orders and describing clearly and accurately the specific customer problems and needs
- Recommending and explaining the nature of the required automotive maintenance and repairs to the customer
- Securing agreement from customer before repairs, outlining cost estimate and approximate time when vehicle's work will be completed
- Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs
- Keeping customers informed of the repair progress and communicating the need for additional work when needed
- Explaining warranty policies and factory-recommended maintenance schedules to customers
- Staying up to date on technical and performance information on all vehicles serviced by the dealership
- Encouraging vehicle service and maintenance by advising customers on the care of their cars and the value of maintaining their vehicles.
- Handling customer inquiries and complaints in a timely and effective manner
# Qualifications
- Minimum 1 year related customer service experience
- Previous working experience as a Service Advisor or Appointment Coordinator in an automotive dealership is an asset
- Basic mechanical and automotive product knowledge
- Ability to communicate technical information in a manner that customers understand
- Good computer skills.
- Knowledge of related in-house dealership computer systems an asset
- Thrives in a fast paced environment
- Excellent organization and multi-tasking abilities.
- Detail oriented
- Team player but also able to work independently
- G class driver’s license with a clean driver’s abstract report
- Woodbine Toyota is an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted.*
Job tags
Salary
$65k per year
