Dispatch Service Advisor

Location

Halifax, NS | Canada

Job description

Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the "Trusted Destination for Everything Auto" for employees and customers alike.

Halifax Chrysler Dodge Jeep Ram is seeking a Dispatch Service Advisor to join our growing team!

As the Dispatch Service Advisor with Halifax Chrysler Dodge Jeep Ram , you will be the primary contact working with both the customer facing advisors and the automotive technician's in ensuring that work orders and customer requests are processed in both a timely and efficient manner. Your responsibilities include allocating jobs to technicians, assessing vehicle issues, allocating and prioritizing shop flow, providing cost estimates, and coordinating service appointments. The ideal candidate possesses excellent time management skills, communication skills, automotive knowledge, and a passion for ensuring customer satisfaction. Above average organizational skills with the ability to multitask are critical.

At Halifax Chrysler Dodge Jeep Ram you can work within the city limits, without the downtown commute, avoiding traffic of more central locations. Always free, unlimited, onsite parking and free EV charging stations. We are close to all major highways and nestled into the Bayer Lake Business Park, leaving you within minutes of all the major amenities.

Responsibilities include but are not limited to:
• Monitor and prioritize service requests, adapting to changing priorities and emergencies as they arise.
• Develop a basic understanding of the technical aspects to effectively communicate with both service advisors and service technicians.
• Maintain accurate and detailed automotive records by recording problems and corrective actions planned
• Assist in warranty related paperwork, ensuring completeness, accuracy, and submission.
• Update job knowledge by participating in educational opportunities; reading manufacturers' publications

Requirements:
• Ability to wear many different hats and a strong aptitude for working with people across multiple departments
• At least three years of customer service experience, previous experience in an Automotive role is considered an asset
• Strong interpersonal skills: a good listener who can cultivate relationships
• Excellent communication skills
• Ability to work in a team-driven environment
• Good organization and learning skills
• Valid driver's license with acceptable driver's abstract

Why Steele Auto?
• Competitive compensation package, with annual wage review
• Flexible Health and Dental Plans, 6 different cost shared options to meet everyone's needs
• Enhanced Benefits including Telehealth, Mental Health Support and EFAP
• Retirement Savings Plan with employer match up to 4%, after 5 years up to 5%
• Opportunities for career growth and advancement
• Employee discounts on vehicle purchasing, parts, and service at any of our locations
• A safe, inclusive, and dynamic work environment
We sincerely thank our applicants interested in this opportunity and wish to advise that only candidates invited for an interview will be contacted. Steele Auto Group will fill positions by drawing from internal candidates possessing the desired qualifications and to promote from within, where possible. Hiring and promotion of all candidates is based on skills, knowledge and demonstrated abilities.

Steele Auto Group is an Equal Opportunity Employer, and we commit to a fair, inclusive opportunity to apply. Our commitment to inclusion drives us forward every day. If selected for an interview, please advise us of any accommodation you may require throughout the recruitment process. To learn more about our company, culture, and opportunities, please visit

Job tags

Salary