Maintenance Coordinator (Administrative)
Location
Brampton, ON | Canada
Job description
Reefer Sales and Service
Position: Maintenance Coordinator
Location: Brampton HQ, Ontario
Reports into: Service Operations Manager, and/or designate
* This is not a remote position - You are required to be on-site every day.
About The Role:
Over the past 30+ years, Reefer Sales has become the leading provider of temperature-managed transportation hardware, equipment, service, and support across North America. We are currently looking for a Maintenance Coordinator to grow in our Maintenance Department.
About You:
- You are a highly driven and motivated individual with a passion for working in a fast-paced environment, logistics, transportation and culture, with the objective of delivering premium service experience in an established market presence that reflects our company’s core values: Family, Loyalty, Integrity and Quality.
- You possess exemplary interpersonal skills, pride yourself on your ability to provide exceptional service and thrive in a fast-paced team environment.
Duties:
The role of the Maintenance Coordinator will be to support the Maintenance Department by connecting with customers to schedule all annual and bi-annual inspections on equipment. You will be responsible for ensuring that communication arrangements are dealt with in a timely manner while working with our Mobile Service department to ensure that we have appropriately and efficiently scheduled our Maintenance Technician staff.
- Be one of the first points of contact for customer inquiries on their maintenance equipment.
- Help prepare and execute monthly contract billing.
- Help prepare and execute yearly overuse billing.
- Maintains and/or ensures maintenance of client records related to invoicing.
- Locates, or assists in location of, hard-to-reach clients and coordinates service work that is aligned with our Mobile Service technician schedules.
- Opens and processes mobile service work orders while checking for warranty or repetitive history issues.
- Final step of invoicing for all brick & mortar locations for maintenance units (or delegate as required) – Brampton, Aberfoyle, Guelph & Cornwall.
- Responsible for accurate and timely collection of equipment data and tracking in PM spreadsheets.
- Provide administrative support to the Maintenance Manager.
- Cross trained to help cover all reception and front counter duties as required.
Knowledge & Skill:
- Previous transportation or operational experience is preferred, various roles within transportation would be beneficial.
- Actively engage in process improvement to further develop our systems.
- Communication skills – advanced.
- Demonstrated customer relationship skills.
- Strong conflict resolution skills within our team as well as externally with customers.
- Troubleshooting and problem-solving skills, the ability to evaluate current situations, respond quickly to changing requirements, execute and escalate accordingly.
- Strong organizational and time management skills, including the ability to work under pressure in a fast-paced setting.
- Ability to multitask and prioritize in a deadline driven environment, with appropriate sense of urgency.
- Ability to work independently and to collaborate with others to meet customer expectations.
- Works well in a team environment.
- Familiarity with Microsoft Office, including Word, Outlook and Excel.
- Well-written and spoken in English.
- Strong interpersonal skills and customer service orientation.
- Able to manage time efficiently and prioritize multiple tasks.
- Familiarity of Canada and GTA geography.
- Punctual to your shifts and willing to put in the additional time where needed to ensure success within the Maintenance team.
This role includes competitive compensation and eligible benefits (medical, dental, vision) after completing your probationary period of (3) months of active employment.
Reefer Sales & Service is proud to be an equal opportunity employer. We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion, disability status, or any other applicable characteristics protected by law.
Accommodation is available on request for candidates taking part in all aspects of the selection process. Information received relating to accommodation will be addressed confidentially.
Requirements:
Job tags
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