Order Processing Coordinator

Location

Surrey, BC | Canada

Job description

Garaventa Lift is a world- class manufacturer of wheelchair lifts, LU/LA Elevators and Home Elevators. 

Currently, we are seeking a full-time Order Processing Coordinator in our Surrey home office.

Reporting to the Order Processing Coordinator plays a crucial role in ensuring the efficient processing of incoming customer orders. This position involves processing and coordinating with various departments and ensuring timely order processing. The Order Processing Coordinator is responsible for maintaining accurate records, resolving order-related issues, and providing exceptional customer service throughout the process. The ideal candidate will thrive in a fast-paced, high pressure, high-volume environment.

• Answer incoming calls in a friendly and courteous manner and direct to the appropriate personnel.
• Receive, review, and process customer orders accurately and promptly in accordance with established procedures and guidelines.
• Collaborate with different departments, such as sales, inventory, service, and shipping, to ensure seamless order fulfillment and timely delivery.
• Serve as the primary point of contact for order-related inquiries and provide exceptional customer service by promptly responding to inquiries and resolving any issues or concerns.
• Attend Product Knowledge training.
• Identify opportunities to streamline and improve order processing procedures, suggesting, and implementing enhancements to increase efficiency and accuracy.
• Generate regular reports on order status, key performance indicators (KPIs), and customer satisfaction metrics to monitor performance and identify areas for improvement.
• Fulfilling marketing orders.
• Other duties or tasks assigned or required.

Qualifications:

• Proficient in Word, Excel, and Outlook.
• Needs excellent command of the English language, both written and verbal.
• Must have good organizational skills.
• High school diploma.
• Excellent phone manners required, polite and personable.
• Must have good time management skills.
• Excellent analytical skills.
• Proficiency with ERP software (Infor CloudSuite an asset).
• Motivated to learn the industry and a desire to promote the success of the organization.

At Garaventa Lift, we believe and work to guarantee accessibility and mobility to everyone. Since our start, we have been obsessively passionate about it and our mission is to help people achieve it.The roots of the company go back to 1928 in the beautiful Swiss Alps where Karl Garaventa built his very first of many cable cars.Since then, Garaventa Lift has grown into a global leader with a strong presence worldwide.The Garaventa Lift Group is now a prominent reality in America, Asia, Europe and Oceania standing for reliability, security and innovation of accessibility products to create an accessible world.We work to deliver custom lift solutions for commercial and residential applications and bring our engineering expertise and high-quality standards to remove architectural barriers for millions of people worldwide.

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