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CX Journey Manager


ICBC


Location

Vancouver, BC | Canada


Job description


Come on down to the Surrey Hiring & Post-Secondary Education Expo on Thursday, April 4 th , 2024, from 11:00 a.m. - 3:00 p.m. at the Sheraton Guildford Hotel, 15269 104 Ave., Surrey. Come dressed for success with your resume in hand for an opportunity to meet a live recruiter. Free Admission and Open to the public.

Position: CX Journey Manager

Employment Type: Permanent Full Time

Hours of Work: 7.5 hours per day - 5 day week (M-F)

Work Arrangement: Hybrid 8

Salary Range: $99,939.00 - $124,924.00 Annually

Location: North Vancouver, British Columbia, Canada

We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don't hesitate to contact [email protected] , as we are committed to ensuring a seamless and accessible experience for all candidates. Also consider joining our Indigenous Peoples or People with Disabilities Talent Pool to receive information about future opportunities and to learn more about our DEI hiring.

The CX Journey manager plays a critical role in leading the improvement of the experience of our customers in alignment with our Purpose and Values to move all British Columbians forward. This is achieved through supporting the development of leading customer improvement efforts, and establishing and sustaining leading CX practices, frameworks, and methodologies across ICBC.

Responsibilities:

Qualifications:

We are looking for someone who is passionate about customers and has a strong track-record of working collaboratively with cross-functional teams. If you have a strategic mindset, a passion for customers, as well as a strong interest in creating insights and storytelling, we encourage you to apply.

About us:

At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse, and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits, and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Work arrangements defined:

Apply at: CX Journey Manager (icbc.com)


Job tags

Permanent employmentFull timeRemote jobWithout location2 days per week3 days per week


Salary

$99.94k - $124.92k per year

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