Location
Laval, QC | Canada
Job description
Department: Pump
WHAT DO WE DO? We create solutions for the people who keep our world flowing.
For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.
THE ROLE Under the supervision of the Inside Sales Supervisor, the Applications Specialist is responsible for providing expert technical applications support and solutions to customers involving product/equipment selection, costing, and proposals. This position is also responsible for meeting all sales targets set by the Company and achieving annual sales growth. The Applications Specialist will possess a high level of pump technical knowledge and will be responsible for familiarity of product availability, use, application, benefits and pricing structures.
DUTIES & RESPONSIBILITIES Provide Exceptional Customer Service:
- Efficient and accurate entry of customer orders
- Responding to customer inquiries and providing status updates efficiently
- Working with the purchasing department to expedite customer orders when required
- Processes customer sales orders; completes a thorough review of order requirements performing a detailed entry of all data necessary to process the order
- Tracks order status and follows-up on open orders with suppliers/vendors
Support Outside Sales Team:
- Demonstrating awareness of company, branch, and territory targets and strategies
- Identifying and relaying customer opportunities, issues and concerns
- Building customer relationships
- Executing quotation follow-up; including maintaining and updating sales quote and relative customer information in the CRM database
Product Selection and Quotation Preparation:
- Identifying customer needs (delivery times, product, price, etc.)
- Supporting customers with product selection, costing, proposals, application expertise, and after-sales follow-ups
- Coordinating with suppliers as needed
- Utilizes data sheets and reviews bid specifications to ensure all data provided to customers is clear, concise, and complete, and providing quality bids in a reasonable timeframe
- Providing technical information based on engineering principles
- Developing advanced knowledge of our order entry and CRM software
- Preparing Engineered Submittal Package for orders/projects and submits for review
- Coordinates with and submits submittal packages to suppliers/vendors for approval and advises once released for production
Implement the Company's Strategies and Visions:
- Acting on the opportunity to make upsells or sell products from our other divisions
- Promote the service and repair of all products offered by John Brooks
Requirements
Essential:
- College Diploma in a related field
- Fluent in English & French
- A minimum of 3-6 years of related experience
- Advanced computer skills; proficient with Microsoft Office Suite (Excel, Word etc.)
- Must exude enthusiasm, passion, confidence, and an optimistic attitude
- A positive mindset with a strong technical aptitude, attention to detail and a general understanding of industrial processes
- Be able to “think on your feet”, problem solve, and demonstrate creativity
- Must be driven and determined to win orders
- Must be collaborative and a supportive team player
- Excellent interpersonal and communication skills
- Excellent planning, organizational, and time management skills
- Must take ownership of own actions and demonstrate initiative
- A demonstrated alignment with John Brooks values; customers first, ownership/accountability, respect, performance excellence, integrity and innovation
Desirable:
- Working knowledge of industry products, systems and applications is an asset; specifically, fluid mechanics and dynamics, and rotating equipment/machinery
- Working knowledge of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software systems
WORK ENVIRONMENT
- Fast-paced environment in a dynamic competitive industry
- Daily customers, sales reps and other department telephone calls, faxes and emails
- Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions
Benefits
Canadian founded and owned, John Brooks Company has doubled in size in the last 7 years to over 200 employees across the country. Since 1938, we have worked hard to build & nurture an entrepreneurial environment, where creative thought and initiative are encouraged; this is a place where your ideas matter! If you have a strong work-ethic, passion, and determination, we’ll provide the tools you need for success. We will help you grow so that we can continue growing.
WHAT’S IN IT FOR YOU? - Competitive remuneration including base salary ($65k to $80k)+ incentive
- Competitive vacation
- Paid personal day program
- Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
- Company Group RRSP with employer matching
- Annual health & wellness subsidy
FUN FACTS
- The average employee tenure is 9 years
- We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays
- We regularly host social events and gatherings to foster togetherness and fun
We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate’s request.
Job tags
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