manager, digital innovation and distribution channels - cargo.
Location
Dorval, QC | Canada
Job description
Description
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The successful candidate will play a key role in shaping the vision of Air Canada Cargo’s digital transformation strategy and in the integration of digital solutions throughout the organization and with global partners. This person will also be responsible for driving a core innovation strategy surrounding customer touch points and distribution channels aligned to the overall branch objectives.
Key Functions & Responsibilities:
- Lead the continuous development and improvement efforts across all product distribution channels that drive improved revenues to the bottom line.
- Liaise with key stakeholders (Commercial teams, Artificial Intelligence & Business Intelligence teams, Revenue Management, Information Technology, etc.) to scope out and deliver new initiatives.
- Lead continuous development of our e-Booking platform.
- Build business relationships with key partners both internally and externally to implement digital solutions that increase efficiencies and provide innovative solutions to our customers.
- Develop a pipeline plan of innovative ideas that focus on being market leaders of the air cargo industry and meet with key stakeholders to prioritize.
- Prepare supporting business cases and present to various levels of the organization, including the executive team.
- Manage various digital initiatives through regular reviews with service providers and branch/corporate stakeholders until completion.
- Through a customer-centric approach, work closely with the Sales, Marketing and Service teams to review, assess, and provide guidance on the various digital solutions that enhance customer service and improve various Key Performance Indicators, such as win rate, yield, wallet share, customer retention, etc.
- Effectively drive solutions/system integrations with key strategic global partners.
- Plan, organize, and manage all phases of the project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, project milestones, budgets and defining success criteria.Liaise with internal departments to ensure alignment of department, division and corporate objectives.
Qualifications
- Bachelor’s degree (MBA preferred) in an appropriate field and/or a minimum of five (5) years of pertinent digital solutions development experience.
- Strong Project Management (PMP certification preferred) and Information Systems background desired.
- Excellent people management skills, including the ability to influence, negotiate and achieve results through others who are not direct reports.
- Transportation/aerospace industry experience and knowledge of digital technology trends are an asset.
- Strong interpersonal, communication, presentation, leadership, and decision-making skills
- Results-oriented and proven ability for attention to detail and deadlines
- Exceptional planning and organizational skills
- Very strong analytical skills when dealing with complex data and industry information
- Ability to cope with irregular or multiple work demands
- Experience with Jira, Confluence, Visio, Microsoft Project.
- Must be receptive to flexible work hours and travel expectations
- Proficiency with MS Office Suite, including proficient knowledge of Excel, Powerpoint, and Access.
- Team player who effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project.
- Ability to apply strategic thinking and demonstrate understanding of requirements to execute.
- Motivated self-starter who can work with minimal direction and supervision
Conditions of Employment:
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
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