1st line technical support

Location

Remote | Canada

Job description

Providing technical support to the company's clients on Syrve software and additional services.

Major responsibilities:

• Registration of all client requests in the task management service;
• Ask customers targeted questions to quickly understand the root of the problem;
• Advising clients on software issues;
• Provide prompt and accurate feedback to clients;
• Properly escalate unresolved issues to appropriate internal teams;
• Providing advice to clients on using the software;
• Prioritize and manage several open issues at one time;
• Receiving and resolving requests via email;
• Acting as the first line of support for GeCo integration;
• Creating new instructions in the knowledge base;
• Maintain jovial relationships with clients.

• Written and verbal communication skills;
• Basic computer and printer skills;
• Introduction to local and global computer networks;
• Hands-on experience with Windows/Mac OS environments;
• Good understanding of computer systems, mobile devices and other tech products;
• Ability to diagnose and troubleshoot basic technical issues

Conditions

• With knowledge of iiko/Syrve software, higher income level to be discussed with the candidate;
• Fully remote work;
• Mandatory internship, duration 2-3 months;
• Work schedule is 2-2;
• Working according to Dubai time (GMT+4) and calendar;
• Corporate sick days;

Required qualifications

• Fluent English and Russian speaker;
• Learnability;
• Ability to multitask;
• Experienced in using CRM systems, clear understanding of the workflows.

Required equipment

• PC/Laptop. OS: Windows ;
• PC accessories, including mouse, headphones with microphone, web camera, etc;
• A stable Internet connection.

Job tags

Salary