Manpower
Location
Ontario | Canada
Job description
Our client, a leader in Legal Settlements, is seeking a Team Leader to join their team. The ideal candidate must have a passion for delivering exceptional customer service, a strong commitment to leading teams to exceptional performance and fluently speak Standard German, which will align successfully with the organization.
Job Title: Team Leader
Shift: Night shift (3:00 AM – 11:00 AM). Monday to Friday
Pay Range: 34$ / hour
What’s the Job?
Lead, mentor and coach teams to exceptional performance.
Supervise an assigned team of contact center agents to achieve brand identified targets.
Ensure that all customer expectations are exceeded.
Conduct monthly, mid-year, and annual performance reviews.
Handle the escalated customer calls.
What’s Needed?
High school diploma or equivalent; associate or bachelor's degree preferred.
3 years of customer service experience.
Excellent verbal and written communication skills. Must be fluent in English and German.
Excellent organizational skills.
Excellent computing skills.
What’s in it for me?
Paid training
Full time position
Safe work environment
100% Remote work
Competitive salary
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
Job ID: 40746132795Job tags
Salary
$34 per hour
