Location
Mississauga, ON | Canada
Job description
TalentWorld is currently seeking a Practice Consultant for our client in Mississauga
Reporting to the Implementation Manager, the Practice Consultant & Trainer will be responsible for delivering training and onboarding support to new users and employees, including conducting live software training & demonstrations. You will provide SaaS Implementation support to and will be responsible for multiple SMB accounts with a strong project management skill set
Must have experience with Saas Implementation and training and act as a subject matter expert of the company platform with excellent customer service support skills
Practice Consultant Responsibilities: - Deliver training on practice management software to new clients and employees
- Act as primary software trainer and onboarding support to your portfolio of clients.
- Serve as a single point of customer contact during the implementation ensuring client satisfaction
- Manage client escalations and work with cross functionally to resolve client concerns
- Train clients through key software learning milestones for effective Software application usage.
What You Offer: - Bachelor’s degree in a relevant field (health sciences, business, etc.)
- Practical experience in a related field (private healthcare sector or medical aesthetics space)
- Software implementation, customer success or project management experience within a SaaS company
- 2+ years of experience in a client facing/support role
- Experience with project management software and CRM tools (like HubSpot)
- Willingness to travel within Canada and the United States for workshops
Benefits - 15 days’ vacation per year to rest, recharge and enjoy
- Salary: $65,000 - $75,000
- Extended health care
- Onsite fitness facilities and personal training classes
- Bonus pays
Job Types: Full-time, Permanent onsite
Apply now! And you could have a job tomorrow!
Accommodations are available upon request to support your participation during all stages of the recruitment process
TWONPERM
Job tags
Salary
$65k - $75k per year
