Community Family Services (CFS) Supervisor Community Family Services (CFS) Supervisor

Location

Victoria, BC | Canada

Job description

Description

As a member of the Senior Leadership Team, The Community Family Services (CFS) Supervisor provides leadership and oversight for all CFS programs/services/mission partners and supports strong community engagement and innovative partnerships. The CFS also provides direct casework support as needed.

This position is for 40 hours/week (Monday-Friday)

KEY RESPONSIBILITIES:

• Ensures that the Gospel of Jesus Christ is exemplified in the performance of all job responsibilities and through personal example.
• Agree and adhere to The Salvation Army mission, values, and standards
• This position reports directly to the Corps Officers.
• Represent The Salvation Army at agency and community meetings as directed.
• Foster positive relations with community social services agencies/resources

Program Development/Leadership:

• Work with Corps Officers to grow and enhance a framework for Community Family Services (CFS) at High Point Community Church
• In Collaboration with Corps Officers establish a formal program plan for CFS; review/revise/adjust as needed
• Develop and conduct workshops and programs for clients/families, as appropriate
• Organize seasonal or special programs (i.e. Christmas Hamper, Toy Distribution, Summer Camps, Food Drives, etc.)
• Direct and supervise CFS volunteers, which include recruitment, selection, orientation, training, evaluation and discipline; ensures volunteer safety in compliance with the Health & Safety Standards, monitors and analyzes incident reports.
• Design/develop unique programs in line with overarching program plan.
• Responsible for ongoing program evaluation, using standardized tools.
• Responsible for ongoing asset mapping of local social service programs for the benefit of the ministry unit and its staff and clients.
• Support significant Public Relations and local special events (Hope in the City Luncheon, Celebration of Lights, Kettle Kick-Off, etc.)
• Direct and supervise a small CFS staff team, including a receptionist and caseworker(s). This includes assisting with selection, orientation, training, evaluation, and discipline; ensures employee safety in compliance with the Health & Safety Standards, monitors and analyzes incident reports.
• Approve staff absences (sickness, vacation, etc.) in HR system.
• May serve as Pathway of Hope lead or Chaplain.
• Supports the Corps Officers in the ongoing stewarding and expansion of the Ministry Unit’s donor base.

Client Services:

• Provide spiritual guidance and use every opportunity to pray with and share the Gospel of Jesus Christ with clients/ families, enabling them to become part of the Body of Christ.
• Develop and implement case management of clients
• Take responsibility for routine intake processes and decisions, following standard procedures
• May conduct initial intake assessments (including evaluation of client/family protection issues), determining immediate needs and supports needed by the client
• Provide emergency assistance services (i.e. food, clothing, etc.) in accordance with policy
• Through exercising empathetic care, assist individuals to determine an appropriate and mutually agreed upon goal process; facilitate effective problem-solving behaviors of the client/family
• Assist clients in making connections within the community by making meaningful referrals to community resources.
• Network with other service providers and maintain working relationships with community agencies to provide comprehensive services for clients.
• Support, advocate for and refer clients/families in helping empower them to become more self-sufficient, and help them re-integrate into the greater community.
• Facilitate clients connecting to spiritual programs/services offered by High Point Community Church as appropriate.

Administration:

• Maintain confidentiality in accordance with The Salvation Army policy and applicable legislation and keep accurate client files and statistical records
• Provide written reports as requested by supervisors.
• Maintain accurate reporting and documentation of link2feed database.
• As a member of the senior leadership team, participate in appropriate committees (CRD CFS Coordinating Committee, CRD Regional Integration Forum, Community Council- Chair)
• Supports development of annual budget for the Ministry Unit. Responsible to monitor department revenues and expenses on a monthly basis. Identify appropriate plans/strategies for responding to revenue shortfalls and expense overruns.
• Receive (and/or decline) and sort/organize non-monetary donations.
• Assist in the organization, maintenance and general cleanliness of the Community Family Services Office and donation center/ program space.

Training:

• Participate in ongoing training as provided.
• Makes recommendations re. training for team members

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

Education/Certifications:

• The successful job applicant will have completed an Undergraduate University degree (e.g., B.A., B.Sw.)

Experience:

• Minimum one year of prior related experience, including, experience in casework environments, which may include issues of homelessness, mental health, unemployment, abuse, addiction, parenting/ family issues.

Required Skills/Knowledge:

• The performance of the job requires a moderate amount of computer work, and occasionally leading meetings/training workshops and intervening in physical confrontations.
• The performance of the job requires attentive listening (for supervision, casework, conflict resolution, etc.), and moderate attention when doing computer work.
• Detail oriented, innovative problem solver.
• Understanding of societal issues (homelessness, poverty, addiction, mental health) and ability to respond with empathy and compassion.

Successful candidates, prior to hiring, may be required to provide:

• Background check consent
• A clear vulnerable sector screening
• A clean drivers abstract
• Completion of our online Praesidium Academy online abuse training and required Health and Safety training
• A valid BC driver’s license

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.

Job tags

Salary