Manager, Customs and Transborder Operations

Location

Winnipeg, MB | Canada

Job description

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The Manager, Customs and Transborder Operations ensures that all transactional and customs-related issues are resolved for CN to maintain operational fluidity. Furthermore, the role ensures that all regulatory customs changes are properly planned for, tested internally and externally, and implemented with both customs authorities and CN. The incumbent oversees live lift operations, the United States Customs and Border Protection and Customs and Border Patrol Agents inspections, container de-stuffing and restuffing, cargo reconditioning, and the United States Department of Agriculture (USDA) container fumigation. In addition, the role maintains equipment, operating and fumigator certification as well as licensing.

Main Responsibilities

Regulatory Requirements and Compliance

• Liaise with Intermodal relating to problem documentation issues, restricted traffic, improperly blocked or restricted commodities and arrange for third party handling
• Collaborate with CN Dangerous Goods and third parties for examination of leaking commodities, improperly placarded containers, and tank cars
• Arrange third-party examinations in ports where Transborder Operations teams are not present
• Work with Intermodal garage to ensure scheduled periodic maintenance is performed timely and ensure often replaced parts are on hand to expedite repairs
• Collaborate with Fleet and Transborder Supervisors to ensure vehicles are maintained on schedule
• Ensure all Trans-Border Operations (TBO) warehouse equipment is maintained on schedule
• Ensure non-destructive testing is completed on equipment required to be tested, chains, boom attachments, and dock plates are done according to CN requirements
• Perform safety audits and ensure corrective action is taken
• Ensure monthly Health and Safety (H&S) meetings are performed as well as attended in person throughout the year
• Validate onsite Supervisors Efficiency Tests being performed
• Work with Transborder Operational staff to resolve customer issues pertaining to holds, releases, charges, and guarantees of payment
• Arrange for local vendors when required and ensure they are compliant with CN requirements

People Management

• Conduct daily reviews with Supervisors to address operational, equipment, and staffing issues efficiently
• Mentor Managers and Assistant Managers
• Build and maintain relationships with the Regulatory teams
• Deliver performance assessments and results to staff and collaborate with Senior Managers and local Managers to craft customized development plans
• Assist local Managers with onboarding new hires
• Conduct mid-year and year-end performance reviews for staff
• Lead or attend weekly Human Resources (HR) meetings with the National Distribution System (NDS), International Bulk System (IBS), and Stellar Human Resources (HR)
• Work with HR to post vacancies as well as local contacts to solicit resumes for open positions
• Interview new hires either in person or remotely
• Process new hires with HR including background checks and drug screening

Processes and Procedures

• Control costs of supplies, repairs, maintenance of items outside of CN Facilities control
• Ensure invoices for work performed and supplies purchased are submitted and approved promptly
• Ensure TBO invoices customers via M2S accurately and timely and that disputes are answered the same day they are received
• Process, review and approve P-card expenses for local managers
• Review and approve vouchers for material, equipment, and repairs for the Ports operations

Working Conditions

The role has standard working conditions in an office environment with a workweek from Monday to Friday. The role requires being available on-call 24/7 to respond to operational issues and work a scheduled weekly on-call rotation. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stress. The role requires occasional travel within North America.

Requirements

Experience

Customs Processes

• Minimum 3 years of experience in North American customs processes and regulations

o Experience leading unionized employees

o Prior experience managing worksites and operations that are safety sensitive including exposure to elements and working around heavy equipment

o Experience in the rail transportation industry*

*Any experience for these above would be considered as an asset

Education/Certification/Designation

• High school Diploma
• Valid Driver’s License
• Bachelor's Degree in Commerce or Business*
• Any designation for these above would be considered as an asset

Competencies

• Demonstrates active listening
• Collaborates with others and shares information
• Sets direction and inspires others
• Knows the business and stays current on industry needs
• Applies critical thinking
• Develops self and others
• Demonstrates agility and drives change

Technical Skills/Knowledge

• General Microsoft Office computer skills, including Access
• Knowledge of Canadian and the United States (U.S) transportation regulations, as well as dangerous goods and customs regulations
• Knowledge of Service Reliability System (SRS)*
• Any knowledge for any of the above would be considered as an asset

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

At CN, we are dedicated to building North America’s safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don’t apply unless they feel they fit the job posting at 100%. Even if you don’t see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at

As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.

Job tags

Salary