E-commerce Sales Consultant - Bilingual

Location

Remote | Canada

Job description

GE Appliances Canada is a leading innovator in the home appliance industry, dedicated to creating cutting-edge and user-friendly products that enhance the lives of our customers. With a commitment to excellence and sustainability, we seek a highly motivated and experienced E-commerce Sales Consultant to join our dynamic marketing team.

Role Summary/Purpose

Our E-commerce Sales Consultant will be pivotal in providing high-quality sales support and customer service to our online shoppers. The e-commerce sales consultant engages consumers on their shopping journey, providing personalized shopping assistance in a format that suits the shoppers' needs, whether via online chat, email, or phone. From pre-purchase product expertise, conversion to sale, ordering and billing support to delivery and post-sale use and care, the consultants will offer a full-service experience designed to bring happiness and well-being to every home.

Essential Responsibilities

• Deliver an exceptional shopping experience when assisting shoppers through ordering via email, phone, online chat or text.
• Maximize sales conversion through excellent customer service, product knowledge and follow-through calls and emails to finalize sales and meet KPIs.

• Exceed customers' expectations by providing the highest level of care and service from when an inquiry initiates until the order is delivered and through the ownership experience.
• Ensure orders are processed timely and accurately. Address any order adjustments and billing corrections completely. Support post-purchase ownership experience, including delivery and service scheduling, replacement parts ordering, and consumer relations activities.
• Initiate cold calls to build awareness around our transactional website and promote our services to select 3 rd party business partners.

• Work closely with E-Commerce, Marketing, and other cross-functional teams to understand sales goals, product positioning and market trends.
• Align communication with overall marketing and business objectives.
• Check and promptly reply to all product reviews based on the company's policies and standards.
• Utilize monthly reports to measure performance based on the identified key performance indicators (KPIs) and adjust strategies based on data insights.
• Associate's degree from an accredited university or college or equivalent work experience.
• Customer service and Sales experience.
• Track record of sales success and or exceptional customer support.
• Excellent written and verbal communication skills.
• Computer literate with typing skills and the ability to learn new applications quickly.
• Proven ability to work well in a team environment to achieve personal, team, and company-wide goals.
• Consumer-centric mindset and attitude
• Strong work ethic with integrity, self-motivation, and personal responsibility.
• Experience with Call Centers or equivalent customer service experience.
• Proactive in staying current with all promotional opportunities that will deliver the best value for shoppers.
• Entrepreneurial spirit: the desire to exceed sales goals.
• English and French required

• Proactively utilize the CRM system to record and maintain shopper/ owner information, feedback, and insights to be used by internal teams to drive business success.
• Understand the value of the retail channel partners and how to qualify leads appropriately to enhance brand loyalty across all channels.

QUALIFICATIONS / REQUIREMENTS

• Associate's degree from an accredited university or college or equivalent work experience.
• Customer service and Sales experience.
• Track record of sales success and or exceptional customer support.
• Excellent written and verbal communication skills.
• Computer literate with typing skills and the ability to learn new applications quickly.
• Proven ability to work well in a team environment to achieve personal, team, and company-wide goals.
• Consumer-centric mindset and attitude
• Strong work ethic with integrity, self-motivation, and personal responsibility.
• Experience with Call Centers or equivalent customer service experience.
• Proactive in staying current with all promotional opportunities that will deliver the best value for shoppers.
• Entrepreneurial spirit: the desire to exceed sales goals.
• English and French required

If you are a strategic thinker, results-oriented, and passionate about driving sales for our Direct-To-Consumer business, we invite you to apply for this exciting opportunity. Join GE Appliances Canada and be part of a team dedicated to shaping the future of home appliances.

About Brand Momentum:

Nationally Integrated Leader : We're a leading Sales, Marketing, and Retail agency with headquarters in Toronto and Montreal, fostering authentic and enduring human connections across the nation.  Rooted in Goodness , we take pride in being a three-time winner of Canada's Top 100 Best Workplaces® and one of Canada's fastest-growing companies. This recognition reflects our commitment to " Goodness ," a core value that permeates everything we do. Enduring Success: at Brand Momentum, we're not just about achieving success, it's about sustaining it. We're an enduring market leader in quality and innovation, fostering a fun culture where both employee and client aspirations can be realized.  Delivering on Promises , we're passionate about delivering on our promises to both clients and our people. Our innovative approach ensures we consistently provide exceptional value and  flexibility , always striving to  exceed   expectations .

Core   Values ; our commitment to  integrity ,  respect ,  empowerment , and  fun is woven into the fabric of our company. We believe in fostering a responsible and flexible work environment that allows our team members to thrive.  Sustainability : Brand Momentum is giving top priority to sustainable suppliers. By collaborating with our vendors and clients, we will work to offset the environmental impact of our programs, contributing to a greener future.  Diversity   and   Inclusion , At Brand Momentum, we're dedicated to fostering a culturally diverse workplace. We value diverse perspectives and are committed to building a team that celebrates individual backgrounds, experiences, and talents. We believe in the power of diversity to drive stronger, more innovative outcomes, and it's a fundamental part of our organizational identity .

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