Location
New Westminster, BC | Canada
Job description
Work Arrangements This regular, full-time (35 hours per week) position is available starting March 25, 2024. Regular hours of work are Monday to Friday, 8:30 am – 4:30 pm. Shift days and times may change depending on the Department’s need. Occasional evening and weekend work may be required. Flexible schedule may be available after probationary period. The position is located at the New Westminster campus; however, successful candidate must be available for occasional work at the Coquitlam campus. Douglas College is committed to supporting a healthy work/life balance for employees. A modified/flexible schedule and/or hybrid work from home arrangement may be considered, subject to the terms of the College’s Work From Home Policy
What Douglas Offers DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best colleges even better.
The Role The Infrastructure Analyst administers and maintains the college IT systems and network, providing operational support and subject matter expertise, translating technical information to individuals of both technical and non-technical backgrounds. They are responsible for project delivery and act as in-house consultants providing advice on technical direction for the college, designing and implementing College IT Infrastructure while providing leadership to technology projects and related teams. They proactively pursue knowledge and learn new technologies that contribute to College Strategic Directions, applying advanced understanding of new and existing disparate college systems and integrating technical components to create a coordinated solution that achieves the business objective. They design and maintain the Infrastructure components of enterprise Disaster Recovery (DR) as it relates to Douglas College Business Continuity Plan (BC)
Responsibilities 1. Operational Support, Administration, and Maintenance
a. Installs, configures, and maintains enterprise physical and virtual server environments, complex wired and wireless network architectures, on-premises and remote data center infrastructure components and wide area network (WAN) connections
b. Administers and integrates various cloud services in multiple cloud environments
c. Investigates and handles the most difficult and advanced escalated problems using expert level troubleshooting and analysis, liaising with internal and external teams
d. Plans capacity and optimizes infrastructure resources including power, CPU, memory, disk, and network to meet current and future demand
e. Ensures system security and resiliency; including server hardening, upgrades, security patches, virus scanning and malware protection, backup and recovery
f. Builds and maintains systems that automate user account administration
g. Monitors, identifies and remediates issues related to the performance, availability, and security of systems; ensures logging and log auditing
h. Creates and maintains technical documentation
i. Translates technical information to individuals of both technical and non-technical backgrounds
j. Applies extreme attention to detail to work and remains calm under pressure, as mistakes may result in college-wide outage and/or data loss
2. Project Delivery
a. Acts as in-house technical consultant, working closely with the manager, external vendors, to gather requirements, cost, evaluate options, and provide recommendations considering technical trends, latest developments, security, performance, college operations, and internal environment
b. Designs and implements networks and systems for optimal performance, cost, etc
c. Provides leadership to technology projects and related teams
d. Completes infrastructure project deliverables to meet timelines and requirements
e. Monitors and reports on the status of infrastructure deliverables, identifying obstacles, delays, work arounds and alternatives
f. Works with contractors and electricians around power, cooling, cabling requirements in wiring closets and Data Centres
g. Builds proof of concepts, pilots, sandbox, development environments
h. Analyzes processes, performs scripting and programming in computer languages for automation and orchestration projects as required
i. Creates project and test plans for infrastructure components
3. Systems Integrations
a. Integrates various on premise, multi-cloud technical, traditional and hyper-converged components that may have completely different architectures, computer languages and protocols
b. Applies advanced understanding of new and existing disparate college systems, how they communicate, interconnect and interact in order to create a coordinated solution that achieves the business objective
4. Staying Current, Knowledge Sharing, Technical Guidance and Mentoring
a. Pro-actively pursues knowledge and learns new technologies that may contribute to College Strategic Directions by taking training, attending conferences, workshops, presentations, and membership in associations and committees
b. Provides guidance and mentors by sharing knowledge with other teams where technology is changing at hyper-speeds
5. Disaster Recovery and Business Continuity
a. Designs and maintains the Infrastructure components of enterprise Disaster Recovery (DR) as it relates to Douglas College Business Continuity Plan (BC)
b. Designs systems to meet recovery point objectives (RPO) and recovery time objectives (RTO)
c. Configures and maintains disaster recovery and backup data repositories, snapshots, replication of College data from campus to campus
d. Monitors enterprise Uninteruptable Power Supply (UPS) systems and backup generators including load, capacity, power requirements, liases with external services providers to facilitate preventative maintenance
6. Performs other related duties, such as:
a. assists in the planning and development of improved service;
b. interfaces with other computer technicians and client support personnel regarding issues related to web infrastructure and production operating systems
c. process analysis, revision and automation
To Be Successful in this Role You Will Need 1. Successful completion of a two-year diploma program in Computer Information Systems at a recognized post-secondary institution, supplemented by five years’ of directly related work experience. An equivalent combination of education and experience in computer systems administration, operating systems, directory services, software applications, and programming may be considered
2. Good working knowledge of English, both verbal and written
3. Proven record and ability in:
- Installing, configuring, maintaining and troubleshooting servers, storage and backups.
- Administering and securing Windows, Linux, Unix operating systems.
- Understanding and demonstrating knowledge of the current networking protocols and applications.
- Configuration and operation of enterprise and data centre switches, routers, firewalls, wireless networks, network load balancers, , etc.
- Managing networks that span across multiple physical locations and virtual cloud sites
- Enterprise Voice over IP (VOIP) , Telephony Controllers and PBX, Unified Communications
- Microsoft Active Directory, M365, Azure Active Directory, ADFS, LDAPS and identity management integrations
- Setting up and administering cloud computing and infrastructure, hybrid on-premise cloud infrastructure.
- Data Centre Virtualization.
- Apply project management techniques to infrastructure components, tools, work breakdown structures, timelines.
- Learn continuously, stay current with new technology.
- Writing and troubleshooting scripting, automation and programming languages.
- Actively listening and gathering requirements in order to provide technical advice, consultation and to design solutions.
- Understand and apply sound IT Security practices for infrastructure.
- Working effectively with others in a team environment.
- Communicating effectively in person, on the phone, and in writing with all stakeholders.
- Working independently with minimal supervision.
- Establishing priorities and achieving deadlines.
- Creating and maintaining infrastructure documentation and operational procedures.
- Ability to remain calm under pressure, attention to detail where one wrong keystroke can bring an entire network down.
- Establishing and maintaining effective working relationships with external support organizations such as the vendors of computer hardware and software.
Good to have skills with:
- Intune (patch automation, imaging, MDM, etc)
- Cloud Citrix/VDI
- Cloud Printing
4. Access to a reliable motor vehicle and a valid driver’s license required
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