Assistant Restaurant Manager
Sheraton Vancouver Wall Centre
Location
Vancouver, BC | Canada
Job description
The Restaurant Assistant Manager is a key member of the management team responsible for overseeing the daily operations of the front-of-house dining areas. This role requires a strong leader with excellent organizational and interpersonal skills to ensure the highest level of guest satisfaction, associate performance, and smooth service execution. The Restaurant Assistant Manager is responsible for maintaining the restaurant’s standards of service, managing the front-of-house team, and collaborating with other departments within the Hotel to create a positive dining experience for our guests.
RESPONSIBILITIES:
Associate Management:
- Assist by recruiting, hire, train, and develop front-of-house staff, including servers, hosts, busser, bartenders, and in-room dining associates.
- Assign tasks, manage associate performance, provide feedback and coach as needed.
- Lead by example, promote teamwork and a positive work environment.
- Ensure efficient operations of the restaurant while maintaining a positive atmosphere.
- Circulate between the F&B departments, continually checking with the guests and associates to ensure that everything is up to Wall Centre standards.
Guest Experience:
- Keep the guest experience at the forefront. Ensure that, even during peak hours, the restaurant maintains an atmosphere where guests feel attended to and valued, without experiencing undue delays or confusion in service.
- Ensure a seamless and exceptional guest experience by overseeing service quality, addressing guest concerns, and managing any service-related issues.
- Interact with guests to gather feedback and make improvements based on their suggestions.
- Provide direct service to guests as needed, including, but not limited to, serving a section, tables and special functions, bussing tables, seating guests, bartending, and general duties assigned by the F&B Outlets Manager.
Service Standards:
- Seamless service, continuously monitor the flow of guests, pay attention to table turnover. By doing so, you can effectively manage reservations and walk-in traffic, strategically seating guests to optimize the restaurant's capacity to minimize waiting periods.
- Maintain, uphold and enforce the exacting restaurant’s service standards, guaranteeing uniformity and consistency and excellence in every aspect of service and excellence in every facet of service.
- Oversee, monitor, and manage the setup and maintenance of the restaurant, bar, patio, kitchen, and their adjacent spaces, ensuring they consistently meet the established benchmarks. Promptly report any safety concerns to the F&B Outlets Manager.
- Maintain elevated standards in quality control, hygiene, health, and safety, while preserving the professional image of the restaurant. This includes maintaining the restaurant's cleanliness, adhering to proper uniform guidelines, and upholding appearance standards.
Operational Efficiency:
- Coordinate with kitchen staff, bartenders, servers, hosts, and bussers to ensure smooth service, timely food delivery, short wait times on seating, and proper communication.
- Stay agile and adaptive. If, for example, a reservation is delayed or a party arrives unexpectedly, your oversight allows for swift adjustments in seating arrangements to accommodate all guests promptly.
- Establish efficient channels of communication between front-of-house and back-of-house teams. This facilitates the timely preparation and delivery of orders, minimizing any lag in service and ensuring that each guest enjoys a well-timed and satisfying dining experience.
- Keep a close eye on service metrics and performance indicators, such as guest wait times and table turnover rates. Use this data to implement strategies that further enhance operational efficiency, contributing to the overall success of the restaurant.
Quality Control
- Conduct meticulous and routine inspections of the entire dining area. This includes scrutinizing tables, seating arrangements, and overall cleanliness. Your vigilance ensures that the restaurant consistently presents an inviting and hygienic environment that aligns with health and safety regulations.
- Pay attention to the presentation of dishes before they are served to guests. This entails a meticulous review of plating, garnishes, and overall aesthetics. Your discerning eye guarantees each plate leaving the kitchen meets the restaurant's high standards for visual appeal and quality.
- As the Restaurant Assistant Manager, you are responsible for generating comprehensive reports. These reports cover various aspects of restaurant operations, including production metrics, inventory requisitions, and supply distribution. This meticulous record-keeping assists in maintaining quality and informs decision-making processes and ensures the smooth functioning of the restaurant.
- Oversee the procurement and distribution of necessary supplies. This includes managing inventory levels to prevent shortages, ensuring timely requisitions are made, and maintaining control over the distribution process. Your attention to detail in this area ensures uninterrupted service and consistency in meeting guest expectations.
- Utilize the data and insights gleaned from inspections, food presentation evaluations, and operational reports to implement continuous improvement initiatives. Your commitment to refining processes and maintaining the highest standards of quality sets the tone for the entire team and contributes significantly to the restaurant's success.
Training and Development
- Provide comprehensive training to associates covering menu expertise, service techniques, and the appropriate etiquette expected within the restaurant.
- Assist in cultivating the skills and knowledge of our associates through ongoing training and cross-training initiatives. You enhance the individual capabilities of your team members and elevate the overall performance and adaptability of the front-of-house team, contributing to the restaurant's sustained success.
- Spearhead a robust cross-training initiative within your team. This approach involves immersing your associates in diverse roles within the front-of-house team. By participating in cross-training, the associates acquire the ability to proficiently fulfill multiple positions, creating a workforce capable of transitioning between roles as circumstances dictate.
- Customize development plans for individual team members, identifying their strengths and areas that need improvement. This approach ensures that associates receive targeted training, leading to a highly skilled team capable.
- Continuously assess and evaluate the progress of associates. Regular feedback and performance assessments provide insights into their development, allowing to fine-tune training strategies and address specific needs.
- Encourage mentorship and leadership behavior to develop programs within the team. Foster a culture of growth and empower experienced associates to guide and mentor new team members, ensuring the transfer of knowledge and skills in a structured manner.
- Stay attuned to evolving industry trends and innovations. Incorporate these insights into training programs to ensure that the team remains at the forefront of best practices.
Compliance
- Meticulous attention to detail, unwavering commitment to safety, and dedication to upholding restaurant's standards and compliance, ensuring that Wall Centre's dining establishment operates with the utmost integrity and professionalism.
- Upholding the restaurant's policies and procedures, including but not limited to the dress code and code of conduct, is integral to your responsibilities. These guidelines set the tone for a professional, inviting, and harmonious dining environment. By ensuring their consistent enforcement, you contribute to the creation of an atmosphere where guests feel welcomed and valued, while also maintaining the restaurant's reputation for excellence.
- Your role as the Restaurant Assistant Manager necessitates a commitment to meticulous compliance with local health, safety, and sanitation regulations. This encompasses routine inspections, rigorous training, and the implementation of protocols that safeguard the well-being of guests and staff. It involves maintaining up-to-date knowledge of evolving regulations, ensuring that the restaurant operates within the strictest health and safety guidelines.
The Sheraton Vancouver, Wall Centre Hotel has been notified of imposters using the Hotel's name in an attempt to elicit personal information from job seekers. Recent attempts involve fake LinkedIn profiles set up to appear that persons affiliated with the Hotel are seeking applicants to fill positions. These imposters may use InMail, Gmail or some other platform to contact people regarding “open positions” and have even requested banking information from candidates.
The Sheraton Vancouver, Wall Centre Hotel does not request SIN number, police background checks or banking information from candidates when you apply. We advise you do not ever provide sensitive personal information such as addresses, birthdates, banking or other account information to an unsolicited contact. We further advise you do not open any attachments on e-mails from someone you do not know.
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