Location
Chilliwack, BC | Canada
Job description
This role deals with individuals and teams who work in the Content Moderation space on highly sensitive content as well as liaising directly with the client. The ideal candidate for this position will succeed in this role if they have both knowledge and technical depth about the company and the industry.
Key Responsibilities & Expectations:
- Planning and developing a wellness strategy, leading multiple initiatives, and core processes in respective site, including mental health awareness, nutrition, physical activity, etc.
- Work with other site coordinators for driving Mental health and wellbeing activities, focus on increasing resiliency and reducing risks in the Content Moderation space.
- Project manage wellness initiatives, ensuring that the Global Lead is kept up to date, internal stakeholders are aware of ongoing developments and each team members are using a consistent wellness framework.
- Conduct 1:1 coaching session with employees as requested basis.
- Running group sessions/workshops to teach healthy coping skills and resiliency.
- Offering mental health/resilience related trainings to employees, leadership, and management.
- Designing individualized wellness programs and performing periodic evaluations to insure program effectiveness.
- Continuously improving strategy and program effectiveness through measurement, feedback, and insights
- Collecting and reporting data for the purpose of program evaluation.
- Leads or co-leads projects or activities assigned by the Manager and or Director of Wellness.
- Manage relationship with third parties providing Onsite certified coaches, counselors, and psychologist
- Drive the Engagement calendar along with the Wellness coaches in their own region to ensure new and innovative activities are enabled for the employees
- Work with key cross functional stakeholders (HR, Legal, Health & Safety) to ensure collaboration and effectiveness of monthly, quarterly and yearly strategy on Wellness.
Qualifications
- Be educated to at least Masters Level in any of the following disciplines: a. Clinical, Counselling, or Health Psychology b. Therapeutic Counselling c. Psychotherapy d. Clinical Social work
- Have completed at least three (3) years of post-graduate client/patient-facing clinical experience (inclusive of supervised practice completed as part of training) during which they provided 1:1 care, and designed and delivered group-based interventions.
- Hold accreditation/registration/practitioner status with:
- a. The State or Governmental agency with responsibility for regulating the practice of i. Clinical, Counselling, or Health Psychology ii. Therapeutic Counselling iii. Psychotherapy iv. Clinical Social Work
- Complete the continuous professional development necessary to maintain good standing within their professional society/body
- Technical knowledge of health and insurance and wellness benefits
- Strong project management and problem-solving skills
- Team player with the ability to collaborate with multiple internal and external stakeholders at all levels of the organization
- Previous experience managing a team.
Preferred Qualifications
- Experience with end-to-end BPO Operations and industry’s best practices
- Ability to meet multiple demanding deadlines simultaneously
- Excellent communication and client management skills, presentation abilities, and stakeholder management
- Strong organizational and analytical skills
- Demonstrated ability to interface with multiple levels of management
- Proven ability to work independently
- Ability to be flexible and work creatively and analytically in a problem-solving environment
The salary range for this position is $80,000 to $100,000 CAD
Why You Should Choose a Concentrix + Webhelp Career:
OUR CULTURE
- We are NOT here for the STATUS QUO!
- We are CHANGING THE GAME in our pursuit of EXCELLENCE .
- We are FIGHTING FOR better brand EXPERIENCES .
- Championing our PEOPLE.
- Acting with INTEGRITY . Collaborating CONSTRUCTIVELY.
- Always with EXEMPLARY CHARACTER! We win only when our CLIENTS WIN.
OUR OPERATING PHILOSOPHIES
- Visibility Constant communication through the organization on challenges & opportunities and thoughts.
- Velocity We treat challenges and opportunities with a sense of urgency.
- Value If it doesn’t provide returns to our game-changers, clients, and shareholders we STOP.
We are One Team, One Company
CONCENTRIX + Webhelp
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