Banquet Manager | Valhalla Hotel & Conference Centre

Location

Thunder Bay, ON | Canada

Job description

Banquet Manager 

We are currently recruiting for a Banquet Manager to join our dynamic team! The Banquet Manager is an experienced hospitality professional with a passion for creating outstanding guest experiences and exceptional guest service at all functions in the Banquet Department. The Banquet Manager is responsible for ongoing day-to-day leadership of the Banquet Department while ensuring the seamless execution of all Food & Beverage functions by executing all event details and providing overall service levels which exceed guests’ expectations including conference services, events and banquet funtions.   This includes coordinating all phases of meetings and social functions held at the Hotel the successful execution of events.  This position is also responsible for overseeing the day-day-day operation of the hotel Banquet department, ensuring the dining experience is exceptional and reflective of the standards our guests have come to expect from us.  Along with being in tune with current food and beverage trends, the role requires a leader who is passionate, creative and brings strong food and beverage presentation and service skills. This position requires exceptionally strong communication and a collaborative approach with all hotel leadership team members and departmental teams, while sharing their own flare for style and design. The Banquet Manager takes the lead in the execution of all banquet functions while maintaining the highest standards of quality and service function from set-up to breakdown.  This position requires exceptionally strong communication and a collaborative approach with all hotel leadership team members and departmental teams while sharing their flare for style and design.

What We Offer

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
• Education Reimbursement for you (and your children!)
• RRSP Matching Program
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

Key Responsibilities

• Oversee the day-to-day leadership of the Banquet Department;
• Responsible for ensuring all Banquet functions exceed customer expectations;
• Responsible for ensuring all hotel Banquet events are executed as per the Banquet Event Order and meet the client's needs, including adjusting service to meet last-minute requests;
• Drive a culture of performance and high engagement through recognition, training, and coaching;
• Develop, train, communicate and reinforce the service vision and standards to team members and coach them in supporting the successful execution of the vision;
• Consistently display exceptional leadership by providing a positive work environment, counseling team members as appropriate, and demonstrating a dedicated and professional approach to managing a team;
• Responsible for ensuring weekly schedules are prepared to meet the needs of the operation and of all upcoming events, while still managing labour costs;
• Develop and implement operating standards for  Banquet teams, including training programs and SOP’s;
• Identify and resolve all guest concerns/complaints to ensure the brand promise is delivered; coach and empower team members to do the same;
• Demonstrate a high level of commitment to processes that allow team members to provide service that is aligned with our vision of creating exceptional experiences;
• Liaise with all supporting departments to ensure a seamless experience for our guests, ensuring our vision of passionate people creating exceptional experiences is at the forefront of every interaction;
• Perform other duties as assigned by management including but not limited to assisting team members with their roles during peak periods.

What We are Looking for...

• 2-3 years experience working as a Food & Beverage leader, preferably within a full-service hotel environment;
• University or College diploma in Hospitality is a definite asset;
• Brings a hands-on approach to training and a leadership style committed to developing and motivating the team to attain a superior level of guest service;
• Proven experience leading a team in servicing large functions;
• Experience working in an unionized environment is a definite asset;
• Strong computer skills, with knowledge of Microsoft Office, is essential;
• Organized, results-orientated, proven time management skills and ability to work under pressure;
• Proven experience motivating and inspiring a team to achieve strong performance results;
• Demonstrates strong leadership, team, communication, and coaching skills;
• Strong problem-solving and creative thinking skills;
• Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
• Available to work days, evenings, weekends, and/or holidays as required, including occasional Manager-On-Duty shifts;
• Must be legally authorized to work in Canada.

About Valhalla Hotel & Conference Centre

The Valhalla Hotel & Conference Centre is both the largest full-service hotel in Northwestern Ontario and the most unique. Located just minutes away from the Thunder Bay International Airport and near to some of the city’s main attractions, The Valhalla Hotel & Conference Centre is perfectly situated for any traveling to Thunder Bay. With a wide array of accommodations ranging from Executive Suites to Family Rooms and even Pet-Friendly Rooms, the Hotel boasts 265 rooms meeting every traveler’s needs. 

About Us

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

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