General Manager, MRO Operations
Location
Halifax, NS | Canada
Job description
Purpose of position:
To ensure MRO activities meet the Production Plan in a safe, efficient, and cost-effective manner utilizing Company Procedures and Industry Best Practice. Accountable for all aircraft heavy checks, labour productivity, turnaround times, production targets and customer care expectations as set out by Jazz Technical Services (JTS).
Key Responsibilities:
- Work closely with the Director MRO to ensure operational efforts are aligned with the general requirements of the MRO organization.
- Provide general management of the JTS Operation working with the management team to ensure the aircraft Maintenance requirements are achieved to the company, regulatory and customer requirements.
- Work with the Maintenance Quality group to ensure the MRO operation is in compliance with regulatory requirements.
- Provide daily updates of operational performance and event mitigation strategies.
- Proactively review production targets, escalate issues that will impact delivery timelines with proposed solutions to mitigate delays.
- Develop and routinely review organizational structure within the base to ensure proper lines of responsibility are clearly identified within the team to ensure maximum efficiency of work group.
- Regularly review manpower requirements and initiate strategies to address heavy dock line flow optimization.
- Provide guidance to the JTS operations team to meet or exceed operational targets.
- Promote and support improvement initiatives as necessary with the required resources, actions and visibility through scheduled meetings including regular report outs.
- Provide clear instruction for expected outcomes to meet efficiency levels as determined by Director, MRO .
- Maintain oversight of hangar operations including aircraft bays and equipment organization, effective storage of support equipment & in-production material and general environmental organization and cleanliness.
- Support high level Customer Experience culture.
- Participate in and conduct regular townhall meetings with the JTS employees.
- Work with the local labour group to ensure collective agreement guidelines are followed in areas such as shift bids, vacation, overtime etc.
- Develop and maintain good communication methods with the labour force to ensure a positive working atmosphere.
- Ensure a positive working relationship is created and maintained with the Union leadership.
- Support supervisors with follow up on corporate support systems such as Attendance Management Program, Personnel training etc.
- In concert with the Managers in the Business Unit, Planning department and the Finance Group, establish assumptions for the year to develop annual budgets based on planned production activities.
- Working with Direct Report Managers provide information to develop business plans for growth in activity including adjustment in manpower complement and increase or reduction of in-house capability.
- Coach Management Staff in areas of financial management, employee productivity and development of business plans.
- Provide oversight to Production Control to maintain and exceed production targets.
- Ensure the Operation is aligned to Deliver on the production plan provided by Production Control.
- Work closely with Production Control Manager to address any required changes to the production plan or delays to meet budgeted and locked down Labour and turnaround time requirements.
- Oversee activities of the Quality Inspectors, ensuring quality is never compromised and continuous improvements are producing positive results for the operation.
- Review ongoing production activities including maintenance event turn times, aircraft on time delivery, training, manpower numbers and scheduling to ensure operations continue to be cost effective.
- Complete benchmarking activities on a regular basis with other service providers to learn from best practices. and improve maintenance event turn times and productivity.
- Other related duties as assigned.
- Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
Qualifications:
- Transport Canada Aircraft Engineers License.
- Recognized post-secondary Technical Diploma.
- 5 years of experience in a similar role.
- Sound technical knowledge with the ability to recognize deficiencies and able to take immediate action in response.
- Strong skills in Production Management including administration, priority setting, process improvement and benchmarking for best practices.
- Budgeting and Fiscal Management skills.
- Sound knowledge of MRO operations including Safety and Regulatory requirements.
- Customer Management experience.
- Experience dealing with System OEM's, suppliers and aircraft manufacturers.
- Strong Leadership in industry capable of representing organization at various levels.
- Detailed Computer skills including Aircraft Maintenance ERP and Microsoft suite proficiency.
- Leadership and Communication training and proficiency including clear and concise communication skills.
- Unionized Labour Management training and experience in Labour Relations and Collective Agreement management.
- Project Management experience.
We strive to hire candidates with diverse abilities. We want to ensure that you are prepared for success and therefore request that you please let us know at [email protected] if you require an accommodation during the recruitment process.
Jazz recognizes that the best talent includes people of all backgrounds, abilities and points of view. To be a leader in our industry, Jazz celebrates diversity and values the uniqueness that each individual has to offer. We empower our people to foster an internal culture of inclusion, creating safe workspaces where everyone can be their authentic self. Meeting the needs of our diverse passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.
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