Manager | Information and Administrative Services
Interior Health Authority
Location
Vernon, BC | Canada
Job description
Interior Health is hiring a permanent full-time Manager, Information and Administrative Services . This position is flexible within the Interior Health region .
What we offer: - An attractive remuneration package
- Excellent career prospects
- Employer paid training/education
- Employer paid vacation
- Medical Service Plan
- Employer paid insurance premiums
- Extended Health & Dental coverage
- May be eligible to contribute to MPP
- Work-life balance
How will you create an impact: The Manager, Information and Administrative Services provides strategic leadership to develop, implement, manage, and evaluate both new and current operational programs. This includes developing, implementing, and providing ongoing evaluation of administrative and information processes and procedures. The Manager is responsible for administering, monitoring, and analyzing assigned budgets and, as a member of the management team, assists in determining and implementing strategic direction for the Information and Administrative Support Services portfolio.
The Manager will support the Corporate Director and Chief Medical Health Officer in the development and implementation of an annual work plan for the portfolio by collaborating with partners both internal and external to the portfolio and organization.
The Manager also provides leadership to support services across all programs in Environmental Public Health Operations, organizing administrative support and overseeing related services such as logistics, technology and equipment, and space planning
This is a regional role designed to support the Corporate Director, Environmental Public Health and the Population Health Senior Leadership Team in supporting and improving service delivery by Population Health’s operational programs
In alignment with IH’s Occupational Health & Safety Program, maintain a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations and implementing required corrective actions
What will you work on: - Plans services and initiatives, designs and implements their delivery, and monitors results including formal evaluations where appropriate, for assigned population health program areas and service streams.
- Leads an annual planning cycle for assigned program areas, scanning the environment and consulting partners, to identify opportunities and population needs. Incorporates this information into operational plans and activities informed by Ministry and organizational strategy documents.
- Provides strategic human resources leadership across programs, ensuring an optimal mix of skills, qualifications, schedules, and reporting relationships are in place to achieve program goals while maximizing both efficiency and effectiveness. Ensures the support perspective is captured in operational planning and policy development.
- Monitors program activities to ensure deliverables are achieved. Makes full use of available performance monitoring and accountability tools to ensure program objectives are achieved.
- Responsible for the financial management of assigned budgets. This includes monitoring revenues from permit fees, file search fees and other revenue sources.
- Develops, implements, and monitors business processes using LEAN principles and supports continuous quality improvement across assigned departments.
- Leads specific, time-limited projects across various Portfolio programs or other VP Portfolios. Outcomes may include, but are not limited to, briefing notes, reports, recommendations, and, in some cases, their timely implementation across the organization.
- Provides leadership to help make Interior Health (IH) a safe and healthy workplace. Ensures staff training and orientation is completed and that policies are consistently implemented and applied.
- Ensures health and safety concerns from program staff are appropriately investigated and addressed. Acts as lead contact for health and safety organizations such as WorkSafe BC and OH&S.
- Determines resource requirements and plans for needs such as space, travel, and equipment to support the delivery of Population Health programs. Develops, integrates, and coordinates support services and office procedures within the assigned area by organizing workflow and determining priorities in order to meet the needs and requirements of program managers, staff, and clients.
- Responsible for human resources functions including recruitment, hiring, ongoing development, goals and objectives, performance standards, management, and evaluation. Directs corrective or disciplinary actions, up to and including termination. Administers applicable collective agreements and represents the employer in the grievance process, on various union/management committees, and during essential services.
- Builds and maintains relationships with managers and staff within IH and other key partners (public and private) for the purpose of coordinating various initiates and projects.
- Oversees the management and completion of FOI requests with appropriate follow-up, tracking, and delivery of internal response. Ensures adequate trained resources available to meet FOI requirements. Develops policies and procedures for records management to meet program needs, ensuring they are aligned with IH policies. Ensures confidentiality of records and acts in accordance with the Freedom of Information and Protection of Privacy Act. Authorizes destruction of records in accordance with Ministry, Interior Health (IH), and Population Health retention policies.
- Monitors and reports on the implementation of the Population Health Strategic Plan to ensure that assigned objectives are achieved.
- Participates in provincial committees related to assigned program areas.
- Participates in the on-call rotation.
Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces.
Apply today! Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit). Education, Training and Experience - A Bachelor’s degree in a health-related discipline with additional studies in administration, project management, public health, or leadership.
- Five to seven years of experience in public health or a related field, including a minimum of two years of supervisory or leadership experience in operations management.
- Or an equivalent combination of education, training and experience.
Skills and Abilities - An understanding of regulatory administration and the principles of health promotion and prevention, knowledge of specific public health programs, and awareness of provincial statutes under which they operate.
- Advanced implementation and operationalization skills of a program with specific direct or indirect outcome measures.
- Advanced project management skills, including prioritization, planning, and completion.
- Ability to manage human resources effectively including performance reviews, staff development, posting, hiring, and termination.
- Ability to effectively manage a large budget, engaging the support of Business Consultants and/or Managers as appropriate.
- Ability to manage challenging and competing demands within a limited timeframe.
- Understand how to effectively support staff and peers through change.
- Knowledge of, and experience in, implementing progressive accountability frameworks.
- Ability to creatively plan and promote new program and service delivery models.
- Ability to work collaboratively with and provide leadership to diverse groups and individuals.
- Ability to ensure decisions and program direction support the goals of the organization.
- Ability to critically analyze and synthesize utilization and statistical data.
- Excellent interpersonal skills and the ability to communicate clearly and effectively both verbally and in writing, including the ability to facilitate and negotiate.
- Uses initiative and judgment to develop courses of action for self and others that are results-oriented.
- Strategic and operational planning skills.
- A valid BC Driver’s License for travel as required within and between our geographically distributed communities.
- Physical ability to perform the duties of the position.
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