Candidates must be local in Victoria, British Columbia
Must haves:
Diploma in a design or technology discipline or a related field, and 3 or years more of
experience gained working in a business analysis capacity.
Business analysis experience on technical products. Preference for products including
or related to incident management technology.
Experience with business analysis activities for changing a process or service, including
writing training, educational and/or marketing materials to help onboard clients and
increase uptake of a new process.
Experience with Geographic Information Systems (GIS).
Experience working collaboratively with developers and UX/UI designers to understand and communicate user needs.
Experience working in an Agile software development environment, as part of a multi[1]disciplinary team iteratively creating and improving digital products and services
Experience with related UX Design methods and tools, including journey maps, service
blueprints, and personas.
Knowledge of ticket/incident management technology, preference for Jira Service
