Location
Halifax, NS | Canada
Job description
A workplace that's invested in your success. A team that truly values one another. You should be a part of our culture, too. Are you ready to expand your capabilities and join a team of talented and supportive IT experts? If so, IMP Solutions is right for you.
At IMP Solutions, we provide IT products, and IT and business consulting services to our clients across Canada. We are searching for an I.T. Administrator to join our Managed Services team in Halifax, NS.
This is an exciting opportunity to join a talented and growing team that is committed to providing service excellence, and is passionate about being part of something bigger. Are you ready for your next big step? Join our team!
What You Will Do:
- Server Administration, including but not limited to Active Directory Administration, Group Policy, RDS, Patching, ESX and Hyper-V, DHCP, DNS, etc.
- Network Administration, including but not limited to Firewall policies, routing, switching, network connectivity and performance troubleshooting.
- Respond to Server and Network Alerts
- Office 365 and Azure Administration and troubleshooting.
- Provide excellent customer service by taking ownership of monitoring alerts and reported end-user issues including contact customers upon receipt of a ticket, validate the priority of the issue, schedule service within the desired time frame, provide updates to clients accordingly and properly record/categorize/update all client incidents and requests in ticketing system.
- Serve as the escalation point for our front-line technical support. Answering questions and resolving basic computer problems in an expedient manner; troubleshoot and resolve hardware, software, and network connectivity related problems.
What We Offer You:
- Comprehensive health and dental benefits
- RRSP contribution matching
- 3 weeks paid vacation annually
- Professional development and training opportunities
What You Need to Succeed:
- 3+ years of back office Server support
- Post secondary education in computer science or a related field. Equivalent combination of education and experience considered
- Understanding of operating systems, business applications, printing systems, and network systems
- Diagnostic skills of technical issues. Understand support tools, techniques, and how technology is used to provide services
- Excellent communication skills (written, verbal and active listening), interpersonal skills and the ability to perform professionally in a fast-passed environment
- Detail oriented, organized, excellent time management, and multi-tasking skills
- Customer focused - Patient, approachable, and able to adapt quickly to change
If you are interested in joining our winning team and have what it takes to be successful in a dynamic industry, we want to hear from you!
IMP is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal people, visible minority groups, persons with disabilities and women in occupations and positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self-identify on either your cover letter or resume.
IMP Solutions is a division of IMP Group Limited.
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