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Location

Bridgewater, NS | Canada

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Job description

Job Description

Reporting to the Jr/Manager of Participant Services, the Program Coordinator (PC) is a full-time coordinator position responsible for providing support to MCL’s participant population and providing leadership to MCL’s direct support staff. The PC is also responsible for the daily planning, organization, and supervision of MCLs programs and services.

Regular PC working hours are 8:30am-4:30pm, Monday-Friday . However, the hours of work for the PC position are flexible and can be unpredictable to respond to participant and programming needs.

Position Overview

Participant Planning and Support

• Responsible for maintaining strict confidentially on all matters pertaining to the participants served.
  • Responsible for working collaboratively with the participant and their care team(s) to ensure the Commitment to Care Plan is being upheld by all parties.

  • Responsible for working collaboratively with MCLs direct support staff and participant treatment team(s).

  • Responsible for providing direct participant support and documentation as required.

  • Provides supervision to MCLs direct support staff to ensure that participants are attending all medical, mental health and therapeutic appointments and that treatment recommendations are implemented.
    • Ensures proper documentation and reporting is being completed by MCLs direct support staff.

    • Performs other related duties as assigned by the Jr/Manager of Participant Services.

      Operations

    • The PC will work collaboratively with MCLs direct support staff to ensure that participants environments are in accordance with MCL’s program and licensing standards as well as health, fire, and safety regulations including maintenance requirements. In addition, the PC will report the need for property repair and /or attention to MCLs head office.

    • Responsible for ensuring participants remain in good standing with rental increases and tenant insurance policies as applicable.

    • Participates in MCL’s Emergency on Call (EOC) schedule.

    • Participates in MCL’s Scheduling on Call (SOC) schedule as needed.

    • Performs other related duties as assigned by the Jr/Manager of Participant Services.

      Human Resource Management

      • Participates in the staffing process by interviewing and selecting internal and external candidates.

      • Ensures orientation of new direct support employees.

      • Provides leadership, direction, motivation and guidance to MCLs direct support staff.

      • Administration and interpretation of NSGEU collective agreement.

      • Conducts probationary and annual reviews with MCLs direct support staff.

      • Responsible for providing appropriate documentation and follow up on any matters regarding staff performance and discipline up to and including terminations.

      • Schedules and chairs regular staff meetings.

      • Identifies staff training needs and assists the Jr/Manager of Participant Services with the coordination of staff training and development and ensures staff attend required training sessions.

      • Participates in MCL management meetings as required.

      • Performs other related duties as assigned by the Jr/Manager of Participant Services.

        Administration

    • Follows the standard operating procedure for submitting monthly participant cash requests to MCL’s Billing Department.

    • Follows the standard operating procedure for ensuring participant cost of care requirements are processed monthly.

    • Follows the standard operating procedure for submitting a monthly report for participant taxi use to MCL’s Billing Department.

    • Follows the standard operating procedure for monthly visa tracking reports to MCL’s Billing Department and ensures receipts for billable items are processed in a timely manner.

    • Follows the standard operating procedure for monthly Mileage Reimbursement reports for both PC’s and CRW’s and submitted to MCL’s Payroll Department.

• Responsible for collaborating with MCLs direct support staff to complete Individual Program Plans (IPP) and quarterly reports, proper documentation for medical and mental health records and information from relevant others.

• Responsible for fostering positive working relationships with community partners.

• Ensures participant Special Needs Requests are identified and submitted to the Care Coordinator in a timely manner.

• Identifies and documents any concerns reported by participants and/or family members, informs the Jr/Manager of Participant Services and ensures that all action plans and necessary follow ups are completed and documented in a timely manner.

• Determines the level of intervention and/or support required in the event of a crisis or incident and take measures to ensure the appropriate level of support is provided to the participant. The PC will develop and implement emergency response protocols for the participants as is appropriate.

• Participates in the referral and intake process, completing Commitment to Care Plans (CCP) and discharge planning.

• Responsible for ensuring direct support hours are being fulfilled as approved by the DSP Care Coordinator.

• Provides leadership to MCLs direct support staff and management in the planning and implementation of extra staffing hours. Ensures the budgeted extra staffing hours are utilized effectively.

• Responsible for the review and revision of IPP’s, Quarterly Reports, Provincial Incident Reports (PIR) and submitting them to the Jr/Manager of Participant Services.

Qualifications

• Graduation from a recognized Human Services Program, post-secondary education in the human or social science field, or an equivalent combination of training and experience is required.
• Front line experience working with MCL is considered an asset.
• Previous experience in a community based small option home and/or supervised apartment program and a minimum of 2 years supervisory experience.
• Possesses all courses and certifications required to work in the sector.
• Previous experience in developing and managing the implementation of Individual Program Plans (IPP).
• Demonstrated ability to work from a strengths-based, solution and person-focused practice approach.
• Basic computer and word processing skills.
• Clean Criminal Records Check in relation to job requirements.
• Valid drivers license and proper insurance to transport participants.

Please send resume and application to [email protected]

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Job tags

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Salary