Technical Support Specialist, Survey & Engineering
Location
Remote | Canada
Job description
Job Description
When an entire city needs to be rendered into a 3D model in-flight, utilities buried deep under soil need to be uncovered, highly complex infrastructure projects need to be implemented and even when crime scene investigation needs to be documented –
that’s Leica Geosystems, part of Hexagon. More than 5,000 employees in 33 countries help us develop the latest technologies for Reality Capture, survey and measurement.
SUMMARY : Provides pre and post Technical support to the sales teams and sale channels representing Leica Geosystems’ Survey equipment and solutions. Takes the lead technical position within the Strategic Account Development team to ensure accounts converting to Leica solutions and workflow a successful conversation. Supports the sales team within assigned region or territory in pre- and post-sales activities including demos to strategic accounts, as needed, working by telephone, online & site visits to deliver technical support for end-users and sales representatives; technical training and system installation at client sites; classroom training; testing of hardware and software and development of technical support materials as needed. Works with the Strategic Account Develop team to develop tailored plans per account to ensure a successful transition to Leica solutions. Preforms and coordinates all training activities for these targeted accounts and develop material, host webinars, perform site visits, coordinate additional required resources and act as the first point of contact for all after sales technical and training requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Assists Sales Representatives in developing and obtaining orders for Leica products, providing pre and post sales technical support and expertise.
- Provides technical support for customers and sales representatives over the phone, internet and via e-mail, for total stations, GNSS, controllers and related software sold by the Survey Segment team.
- Provides support and training services including field training, system integration, and software installation at customer sites.
- Develops and delivers technical training aids and formal courses.
- Log all support requests into support incident database. Act as the support incident owner, escalate support requests as appropriate, and ensure the support request is resolved and the incident is closed.
- Assists with trade shows and exhibitions, as and when needed
- Conduct field tests and analyze results related to the performance and behavior of the equipment under different working conditions.
- Provide input to Manager on a regular basis with respect to product performance, product testing, competitive products and product/marketing needs and requirements.
- Develops targeted conversion account conversion plans for support and training
- Maintains a training schedule and ensure resources are deployed as needed in support of these conversion accounts, if not self-preformed.
- Provides reports and updates to specific individuals on each targeted account that outlines completed training and highlights future trainings as well as indications on the success of each of the training events.
Desired Skills
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Assists Sales Representatives in developing and obtaining orders for Leica products, providing pre and post sales technical support and expertise
- Provides technical support for customers and sales representatives over the phone, internet and via e-mail, for total stations, GNSS, controllers and related software sold by the Survey Segment team .
- Provides support and training services including field training, system integration, and software installation at customer sites.
- Develops and delivers technical training aids and formal courses.
- Log all support requests into support incident database. Act as the support incident owner, escalate support requests as appropriate, and ensure the support request is resolved and the incident is closed.
- Assists with trade shows and exhibitions, as and when needed.
- Conduct field tests and analyze results related to the performance and behavior of the equipment under different working conditions.
- Provide input to Manager on a regular basis with respect to product performance, product testing, competitive products and product/marketing needs and requirements.
- Develops targeted conversion account conversion plans for support and training.
- Maintains a training schedule and ensure resources are deployed as needed in support of these conversion accounts, if not self-preformed.
- Provides reports and updates to specific individuals on each targeted account that outlines completed training and highlights future trainings as well as indications on the success of each of the training events.
EDUCATION and/or EXPERIENCE
Bachelor's degree in geodesy or surveying plus a minimum of two years related experience in the use of Leica Total Stations and Leica GNSS in survey and construction related applications is essential. Knowledge of the integration of regular Survey data with Imagery and Point Cloud data, as well as processing workflows and the generation of deliverables within various 3D modeling & CAD s/w packages is desirable.
CERTIFICATES, LICENSES, REGISTRATIONS
Registered Land Surveyors License preferred, but not required. Any additional survey certifications a plus.
TRAVEL REQUIREMENTS
Approximately 50%, more during initial training period.
COMPUTER SKILLS:
Proficiency with Microsoft Office, particularly Excel, Word, PowerPoint and Access. Basic understanding of Surveying, GPS, and modeling & CAD software. Ability to quickly master and explain any software.
Hexagon is an Equal Employment Opportunity and Affirmative Action employer. We are commit-ted to considering all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.
At Hexagon, we work to be the place where a diverse mix of talented people want to come, to stay and do their best work. We know our company runs on the hard work and dedication of our passionate and creative employees, and that diversity of thought makes us better each day.
Website:
Leica Geosystems is part of Hexagon
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