Client Service Specialist
Location
Guelph, ON | Canada
Job description
About us
We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.
As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.
About the role
DNV is one of the world’s leading certification bodies. We help businesses assure the performance of their organizations, products, people, facilities and supply chains through certification, verification, assessment, and training services. Partnering with our customers, we build sustainable business performance and create stakeholder trust across all types of industries.
We’re looking for passionate professionals. Individuals who pride themselves on delivering customer service excellence, the highest levels of quality and expertise, and people who want to be part of a forward-thinking, dynamic global organization.
In this position, you will have an opportunity to work and manage relationships with some of the world’s leading brands.
What You’ll Do
- Provide a high level of customer service in which dedicated support and interaction with our clients is the focal point. This is to include processing internal and external requests associated with the client
- In addition, this position will work with our technical group to ensure the quality of work and documentation meets ANAB requirements as well as internal KPI’s
- In all tasks, ensure quality of data and timelines meet requirements in accordance with scheme and DNV’s ICP and internal KPI’s
- Coordinate planning efforts within the customer audit cycle while meeting requirements. This will include coordination between auditor, client, and global scheduling units
- Issue and maintain certificates based on verifying information in the database
- Enter and maintain all related data into a multi system database
- Work with management to track the audit progression based on the scheme rules and client requests
- Review audit data and update multi system database to account for the changes impacting the clients’ certifications
- Assist with resolving questions/conflicts regarding the Certification Process
- Maintain lines of communication internally with DNV’s Sales Team, Technical Team, Auditors, Accounting Teams, and Managers
- Consistently meet key metrics - KPI’s related to scheduling and planning, response time internally and externally, and Reports
What we offer
- Generous Paid Time Off (Vacation, Company Holidays, Parental Leave, Sick, and Disability)
- Medical, Dental, and Vision Benefit Plan
- Group retirement plan with company match
- Company provided life insurance, short-term, and long-term disability benefits
- Education reimbursement program
- Employee and Family Assistance Program with counseling, coaching, and support options
- Flexible work schedule with hybrid/remote opportunities
**Benefits vary based on position, tenure, location, and employee election**
How We Do It
We Care, We Dare, We Share
DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Read more here
Diversity and inclusion in everything we do every day - DNV
Meet our employees - DNV
About DNV
DNV Careers
Please visit our website at
About you
What is Required
- 5+ years administrative experience
- 3+ years experience relating to ISO 9001, ISO 14001, and/or ISO 45001. Additional scheme knowledge is helpful
- 3+ years of proven high level customer service experience
- Strong written and verbal English communication skills
- We conduct pre-employment background screening
Preferred Skills
- Bachelor’s Degree
- Certification Body Problem Solving Process Training
- 17021 Training
- Experience in Microsoft Office
**Immigration-related employment benefits, for example visa sponsorship, are not available for this position**
Job tags
Salary
