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Customer Services Representative


Natural Purity


Location

Ottawa, ON | Canada


Job description

As an industry leader in environmental solutions, Natural Purity is looking for Customer Service Representatives to join our team. The Customer Service Representative is responsible for the brand and market presence of a well-established environmental solutions company and establishing and continuing relationship development with our customers. Additionally, the Customer Service Representative is responsible for developing new market opportunities through lead generation. Key Areas of Responsibilities:

  1. You will be the subject matter expert responsible for conducting in-home environmental solutions testing and assisting homeowners in diagnosing any potential issues
  2. Perform effective in-home presentations that demonstrate, educate, overcome customer objections, and assist customers in making informed decisions. You will present and recommend the ideal whole home solutions through various product bundles that can help with chlorine, chloramines, hard water build-up, and other common city water problems (both natural and man-made).
  3. Inspect where any required equipment should be installed and calculate installation costs.
  4. Maintain relationships with customers.
  5. Engage with members, prospects customers, responds to sales referrals to gather pertinent information, ascertain and prioritize customer needs and set appointments.
  6. Communicates weekly work schedule and lead status to National Sales Manager.
  7. Perform effective presentation that demonstrates, educates, and entertains customers on our products; offer special promotions, overcome customer objections, and assists customers to make informed decisions.
  8. Processes orders according to established procedures, collects payment from customer and arranges product installation by applicable dealer.
  9. Participates in company post-sale consumer program; schedules appointments to visit customers to follow up and ensure confidence in their purchase. Work to generate referral business and provide consumer thank you gifts.
  10. Maintains a professional appearance and attitude reflecting the company’s dedication to professionalism.
  11. Communicates effectively with internal departments to ensure superior customer service.
Job Knowledge, Skills, and Experience: Full time positions available. Wage $85,000 - $95,000 per year paid on a weekly basis plus benefits and an attractive bonus structure. This is not a work from home position. PLEASE ONLY APPLY IF YOU LIVE IN THE GREATER OTTAWA AREA AND RESIDE FULL TIME IN CANADA. PLEASE NOTE: We require candidates to have their own vehicle for this position. Please DO NOT APPLY if you do not have your own car for transportation to and from customer appointments. We are also hiring in several different departments including managers, service representatives, sales and customer service departments. Please feel free to submit your resume and a cover letter if you have interest in applying for any other available position.


Job tags

Weekly payHoliday workFull timeWeekend workSundaySaturday


Salary

$85k - $95k per year

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