DAR Transport Ltd.
Location
Saskatoon, SK | Canada
Job description
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
Computer and Technology Knowledge
- Windows
- Word processing software
- Linux
- Internet
- DOS
- Database software
- MAC
- JavaOS
- Hardware
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Servers
- File management software
- Multimedia Software
- Spreadsheet software
- Presentation software
- Office Suites
- Electronic mailing software
- Electronic scheduling software
- Communication software
- Programming software
- HTML editing software
- Web site creation and management software
- Web service design
- Programming languages
- Software development
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Specific Skills
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
Own Tools/Equipment
- Computer
- Printer
- Internet access
- Cellular phone
Job tags
Salary
